chat_bubble_outlineBrandon Hensinger commented on

How do you handle the constant re-scheduler?

You've got someone to take a meeting, but then they no-show. You get it rescheduled for a week later, but then the have to cancel last minute. On and on the cycle goes.

I've heard both schools of thought that you:

  1. Send a break up email that "this must not be a serious initiative for you."
  2. Keep plugging along. Great sales can happen in the 10th meeting request.

What's your group advice???

Michael Mannina
SDR Team Lead at Freshworks
Bravo
+1
Becc Holland
Head of Sales Development at Chorus.ai
How I decrease initial no-shows is by digging enough on a pain point in the initial call so that when they're setting up a call, it's because they urgently want to alleviate the pain your product solves for, not to feel like a good person. Some people will set up a time with you so they can get you off the phone, and then ghost you. It's emotiona...See more
Bravo
3
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7 months ago
Susan Gonzalez
VP of Marketing at Asgard Technologies
call the receptionist ask them if whoever you are trying to reach is best reached on DM or text. 
Bravo
1
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7 months ago
Benny Rubin
Cold Email Outbound Expert at Self-Employed
To answer your question most directly -- #2. Keep at it and never let up (and definitely use some of the techniques others have suggested!) Each and every time you reach out to suggest a new meeting time, do not let on that you are frustrated, concerned, upset, etc. Break-up emails are a *bad idea* as they typically close the door forever. Do you w...See more
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1
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7 months ago
Brandon Hensinger
Global Vice President of Sales at Yikon Genomics
I’ve had that situation happen a few times. What I’ve done is changed up how I get the meetings scheduled.  Instead, I’ve driven to the customer’s business, called them and said “I know we have a meeting for next week, but I’m in the area...could I stop by?” It doesn’t work every time, but I’ve seen it work about 65-70% of the time. 
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1
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7 months ago
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