Episode 6: Interview With Jaime Diglio
Selling Through Change
-Jaime’s current work encouraging the embrace of change as something positive builds off of her previous experience shifting the direction of both Gartner’s and Microsoft’s growth and development.
Being a Woman in Sales
-The way men and women think complement each other and bring different valuable perspectives to the workplace, so teams that are a combination of both are stronger.
-It is essential that leaders shift the way they communicate with men and women because they listen, process, and react differently and require different coaching.
Moods and Interpretation
-As a boss, it is crucial to be aware of the mood you present because the people around you notice and it affects them and how they work.
-A 2011 study examined judicial rulings in parole cases, exhibiting that judges were much more lenient at the beginning of the day and right after taking a break. We are all affected by extraneous factors and applying our own interpretation to every situation which is why transparency as a boss is beneficial.
How To Be An Amazing Leader
-Hire people for their strengths that add something new and different to the team.
-Understand what drives each individual.
-Continuously tell your employees that you believe in them.
-Build your network and get a trusted outside perspective to develop your leadership ability.
-Understand what your leadership philosophy is.
Coaching the New Generation and the Importance of Connection
-Technological advancement has transformed training and coaching new hires into a much more detached experience. While a lot of the training process can be more automated, coaching needs to include face to face engagement for better connection.
-The next generation isn’t lazy and entitled, they are hungry for training, they just don’t know how to access it.
-The people are the most important part of a business, in such a saturated market the only way to differentiate yourself is through your people and their ability to create a great customer experience, which will only happen if they have a great model set before them.
Collaborative Learning and Culture Bubbles
-As the leader, announce each of your employee’s strengths and ask them to show that to the rest of the team to foster a culture of collaborative and constant learning, not simply giving away answers.
-If you don’t have a manager that inspires this culture and environment, initiate it.
Dealing With A Hostile Environment at Work
-Build your outside network by connecting to people that you admire, that inspire you, and that believe in the same thing as you.