Reflecting on retail
I was consumed this morning by news of department stores' woes in the time of COVID-19. Lord & Taylor's liquidation sales and pending permanent closures are a huge bummer; I LOVE department stores. They remind me of shopping with my mom when I was a kid, sitting in an armchair by the hosiery section reading a Nancy Drew or Boxcar Children book. I think it's where my love of jazz actually came from; a favorite music genre to work to is smooth jazz and it always reminds me of absentmindedly perusing fragrance sections of Macy's.
I embrace that things change and retail was due for a reckoning, but I'm having my moment today. If you would like to join me, and tying it back to sales, might I recommend the following:
Lots of lessons from retail when it comes to psychology, customers' motivations, and delight. (And check out Bookshop.org, an online bookstore with a mission to financially support local, independent bookstores!)
Upgraded Muzak I can't get enough on when writing emails and reporting. Groove from your laptop into the weekend!
Happy Friday, all <3