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Chad Cramer commented on

Seekin' advice on defining Senior Account Manager growth path

Howdy partners, 


Very curious to hear what experience/ perspective folks have on establishing objective criteria for the progression from an Account Manager to a "Senior" version of that role. In our org account management and sales are under the same umbrella, although we have just one lone-wolf Account Manager.


There's senior AE criteria already established which includes consistent quota attainment, taking on higher quota, and higher expectations on work to support the wider team (training, enablement projects, etc). Some of this certainly translates on the AM side, like renewal rate consistency or managing a certain number of accounts. But ultimately it's a retention based role— SDRs and AEs handle most of the cross/upsell.


Would love thoughts/ questions on this. Trying to source some external feedback here to avoid the bias of just listing criteria someone has already met.


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Jonah, it sounds like you're already on the right path.  I always like to have a mentorship component (if available) whenever I'm progressing people through the ranks.  Even if they aren't looking to get into management, it helps with the overall team dynamics and people sometimes learn better from their peers instead of their manager.  Also, at th... See more
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Thanks for the input Chad Cramer! Big +1 on the peer mentorship/ training component. 
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You're welcome!
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