We love them, we hate on them, they suck, they are huge in upsells, they don’t do shit…. What’s it going to be?
What are the thoughts on CS?
Is there a better model?
MoonDog349
A discussion I haven’t seen yet: Customer Success
6
Search bar.
https://bravado.co/war-room/posts/customer-success-does-it-live-with-sales-or-delivery
https://bravado.co/war-room/posts/view-on-customer-success
https://bravado.co/war-room/posts/customer-success-does-it-live-with-sales-or-delivery
https://bravado.co/war-room/posts/view-on-customer-success
oof, my fault, its my first day and I DIDNT do my research. tough look
👍
From my experience, they sometimes can help with onboarding but ultimately are not needed. Most of the companies I've worked for have not had CS teams.
They're absolutely necessary for my company's product. So it just depends on the complexity of your product i guess
what kind of product? i've seen CS be heavily used for things like leadIQ, zoominfo, chorus, etc. Sales tools.
Based on the answers here it must be very company dependant regarding how you feel about this.
At mine, they are absolutely critical for onboarding and do their part to help with renewals. Hell, they are a big part of why people sign on us for the rate they do.
At mine, they are absolutely critical for onboarding and do their part to help with renewals. Hell, they are a big part of why people sign on us for the rate they do.
I like my CS team personally, but really think it depends on how complex your product is. If you're selling something super easy to use having a CS team is a waste, but if you have a complex product with a long onboarding process (like my company) CS can be a major resource!
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