So, our AE's are absolutely horrible when it comes to communication/CRM compliance. For context, our BDR team sets appointments for them, and then all activity is supposed to be logged in CRM so we can get paid a % on those proposals and deals.
Certain teams do really well at keeping us informed and up to date on what's going on, but most are horrendous. They ghost us and hide money hoping we won't notice, which clearly isn't best practice. I keep an excel sheet on the side so I'm always up to date and able to reference everything. Our manager doesn't want to get involved because he's worried that the bosses of the AE's won't help us out. He kind of has an "it is what is" mindset on it and always says he'll talk to them, but never does.
It technically isn't and shouldn't be our job to babysit those at a higher level, but that's where we're at. How do we go about getting everyone on the same page and getting things to where they should be?