The War Room
Advice
Post

All Problems, No Solutions

What do we do about the people that have all the problems and none of the solutions? Does this bother anyone else?

✌️ Growing Pains
😀 Conflict Resolution
🧠 Advice
5
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Can you be a bit more expansive on the topic? This is our job to solve for customers, but if it's internal, then I and others may have some advice.
CharmingSalesGal
Opinionated
+6
Account Executive
Internal- I have a colleague that is constantly bringing up issues and never seems to contribute to solving any problems, just presenting them. It's like an every day thing that there's new issues for this person and quite honestly, they don't really affect anyone else & I'm just sick of this person being so damn negative all the time.
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Ah, well I have experienced that many times myself. Here's my favorite line: "I hear you, but do you want to vent or do you want solutions?". I think you have to put a mirror up to them and show them what they're doing.
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softwaresails
Politicker
+4
Sales Manager
In sales it's our job to find pain points and fill those pain points with our solutions.

It sounds like it's a coworker though that is being negative and the only way to deal with this is to put distance between you and the negative coworker. Focus on your work and don't engage their negativity.
CuriousFox
WR Officer
+11
Needer of Life Alert
As a rep you really have to pick your battles. This way when you are passionate about a certain battle you present the solution to the problem you're presenting. That's the only way to be taken seriously, imo of course.
GDO
Politicker
+7
BDM
If the problems are genuine, it s not that big of an issue. Although problem solving is part of the job.Β 

if it s negativity, stay away from it as much as possible. That stuff is contagious as hell.Β 
goose
Politicker
+11
Sales Executive
If you can't explain to someone that you don't want their drama and complaints then you might be part of the problem. Β 
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