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Anyone using Chatter?

Our Salesops saw chatter in a Salesforce Demo and fell in love.

It looks to be more trouble than it is worth, and quite frankly just another communication tool on top of Slack, Gmail etc.?

Am I just being a curmudgeon? Do people use and love Chatter?

https://www.youtube.com/watch?v=r36xuj4KAZU (2:15 min) Jim Cramer: Salesforce is a company that most people don't know what it does CNBC's Jim Cramer discusses the removal of Exxon Mobil, Pfizer and Raytheon Technologies from the Dow 30 and the new names added, including Salesforce.com, Amgen and Honeywell. Subscribe to CNBC PRO for access to investor and analyst insights: https://cnb.cx/2Vtntx6 Β» Subscribe to CNBC TV: https://cnb.cx/SubscribeCNBCtelevision Β» Subscribe to CNBC: https://cnb.cx/SubscribeCNBC Β» Subscribe to CNBC Classic: https://cnb.cx/SubscribeCNBCclassic Turn to CNBC TV for the latest stock market news and analysis. From market futures to live price updates CNBC is the leader in business news worldwide. Connect with CNBC News Online Get the latest news: http://www.cnbc.com/ Follow CNBC on LinkedIn: https://cnb.cx/LinkedInCNBC Follow CNBC News on Facebook: https://cnb.cx/LikeCNBC Follow CNBC News on Twitter: https://cnb.cx/FollowCNBC Follow CNBC News on Instagram: https://cnb.cx/InstagramCNBC For info on the best credit cards go to CNBC Select: https://www.cnbc.com/select/best-credit-cards/ #CNBC #CNBCTV
Chatter?
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🐱 Off-Topic
πŸ’‰ Medical
21
CoorsKing
WR Officer
+11
King of the Coors Knights
We use it on deals to tag teams when needed (ops, support, etc). We use Slack for all normal comms though. Most of the SFDC LOBs use Slack too anyway...
Ga
GambitP
Good Citizen
+3
Doing everything sales
Thanks! What's LOB?Β 
bn
bnknndy
Sales Engineer
line of business

CuriousFox
WR Officer
+11
Senior Account Executive
I only glance at it to see what changes the admin team has made to my accounts without my knowledge.
Ga
GambitP
Good Citizen
+3
Doing everything sales
At least you have a way to see that. I'm shocked every time admin decides to change the probability because there isn't a next step
CuriousFox
WR Officer
+11
Senior Account Executive
You have to follow each account first before you’ll see the updates in the Chatter feed.
Show 1 more replies
Beans
Politicker
+5
Account Executive
Unfamiliar with it, how does it differentiate from Slack?
Ga
GambitP
Good Citizen
+3
Doing everything sales
It's a communication tool inside of Salesforce. It acts more like a Facebook feed
CharmingSalesGal
Politicker
+7
Account Executive
I honestly never knew this was a thing but I may just not have access to it because of our SF permissions?
Ga
GambitP
Good Citizen
+3
Doing everything sales
Might be. Open your SF and see
CharmingSalesGal
Politicker
+7
Account Executive
Looks like our admin deactivated it. If we have Slack, is there any other reason we should be using it?
Show 1 more replies
TheSolicitorGeneral
Politicker
+6
Small Market AE
It’s a great place for a quick note if you want said note refreshed on your home feed
Ga
GambitP
Good Citizen
+3
Doing everything sales
Why would you want it on your home feed?
TheSolicitorGeneral
Politicker
+6
Small Market AE
So it's top of mind in case it needs to be touched quickly. For instance if a prospect asks me to call back in an hour, I simply chatter the note on the prospect page and I can see it on my home feed
Show 1 more replies
countingmyinterest
Politicker
+4
Account Executive
We use it for notes on deals or opportunities. Not super useful, but if new point of contact or they have an initiative, it helps to communicate it to the team.Β 
Ga
GambitP
Good Citizen
+3
Doing everything sales
You mean handoff btw SDR to AE?
softwaresails
Politicker
+4
Sales Manager
We use salesforce. Β We don’t use chatter.Β 
SlinginSoftware
Politicker
+7
Account Executive
As far as I can tell, it’s a tool that sales ops uses to tell me that I did something wrong and that my deal can’t be closed won.
Ga
GambitP
Good Citizen
+3
Doing everything sales
I guess you never answer back :)
Kinonez
Celebrated Contributor
+9
WR Enthusiast
I haven't used it in a while, never loved it.
looper1010
Celebrated Contributor
+13
Account Executive
We use it to share info with the onboarding team.
Allisce
Politicker
+4
Account Executive
I use chatter to call people to the carpet on stuff, but never for my own notes. For example telling an MDR about a no-show, asking implementation questions. It is a formal record in our company so I only use it for those things
bassinshaps
Catalyst
+5
Territory Sales Manager
My crew has important charts that re ever-changing stored in chatter
HarryCaray
Notable Contributor
+14
Regional VP
Chatter is super useful.Β  Tag people on opps, account pages, etc.Β  Plus it's a good way to have designated areas to pass info on specific topics, and can set groups to private or public within the organization.Β Β 
Ryase1113
Opinionated
+3
Regional Director
I worked for and consulted on Salesforce for many years.Β  5+ years ago, Chatter was an amazing way of organizing information, Communicating with your team(s) at large for updates, etc using Groups.Β  It's great for logging activity in the feed on Oppty/Account/Contact (deal updates, stage updates, pricing updates, etc).Β  Salesforce used it internally VERY heavily.

Now with Slack and other tools available for communication, I think it's going to the wayside.Β  The good news is that you don't pay for Chatter, so there's no harm in using it and it's still a good functional tool if you use it properly.
slaydie
Politicker
+5
Account Executive
Love using chatter! Such a good way to share notes on an account so that others can see if and when you move on or books get reshuffled or the deal gets sold and passed on to an AM
goose
Politicker
+11
Sales Executive
I have to think Chatter goes the way of the dinosaur after Salesforce integrates Slack after the acquisition.
Ga
GambitP
Good Citizen
+3
Doing everything sales
I don't know of a Slack integration inside Salesforce, just the other way around. Doesn't make sense to go outside of Salesforce just to write stuff about Salesforce data. You guys useΒ SlackΒ exclusively?Β 
goose
Politicker
+11
Sales Executive
Tomato tomato. Β We use slack, yes.Β 
braintank
Politicker
+6
Enterprise Account Executive
I use it frequently to communicate with ops, finance, and deal desk. Helpful because all the context they need is right below.
Ga
GambitP
Good Citizen
+3
Doing everything sales
Right. What about communicating with your manager?Β 
braintank
Politicker
+6
Enterprise Account Executive
We typically do that over slack or phone. I reserve chatter for delegating administrative tasks. I'll also add comments/notes to hot leads for my SDR.
PRECIOUSLUV
Good Citizen
+2
Promotions and advertising
Never heard of it. What exactly is chatter
Safety3rd
Contributor
+1
Sr. Account Executive
Sounds like Yammer. Used to use that when I worked for Β Target. It was insufferable. TGT also uses SalesForce so the likelihood that they switched to Chatter seems reasonable. It was like a Facebook feed pretty useless for what I was involved with.Β 
Richie
Opinionated
+3
Sales Manager
Yes
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