Asking your prospect to be the Champion?

Has anyone formally asked your internal contact to be your champion?

If so, how did you do it, and was it successful?


Maybe not as direct as "Will you be my champion?", but along the lines of "Will you be my internal point person" or something like that.... I've seen this approach recommended from some of the "sales influencers" we are all overloaded with on social.


I have a deal that has expanded quickly to the entire company. The initial discovery was good, and first demo generated interest and we had another demo with the larger team. Now that the requirements, team, and evaluation has expanded I've been thinking about a way to approach this. My champion does not have DM power, but is a heavy influencer, and has already given me access to DMs.


I want to set expectations around him being the main POC - coordinating teams internally, doing quick debriefs with me, and helping provide additional insight on the teams thoughts during the evaluation. My give would be reassuring him that I'll do whatever I can do get the deal done because I feel it's a real win for them internally, and formally giving him permission to tell me to fuck off if the project died. The give is a little weak compared to my ask, but I don't know what else I can do.


So how have you guys done this without just being awkward and saying "Wil you be my champion?".


We have a debrief next week, and I'm thinking about setting the expectations of team (My Company and His Company). Something like "I feel there is a lot of value we can deliver for you. This project has expanded a lot in the last two weeks. In order to have the most successful evaluation, and make sure we are not wasting anyone's time, I'd like to set some commitment expectations." Then lay out some expectations and ask if he is willing to be the point person for them.

๐Ÿ‘‘ Sales Strategy
๐Ÿ“ˆ Closing
12
funcoupons
WR Officer
11
๐Ÿ‘‘
You don't need to ask...you'll know.

If your contact is excited about the project, sees the value, is actively working with you to get everything finalized, has talked about how they'll present it to DMs/will get you a presentation with the DMs they are championing for you.
ChunkyButters
Tycoon
2
AE
They're meeting all those boxes now. I just try and avoid assuming any commitment.

Had another deal die out because my champion started to lose engagement. Mostly trying to set expectations around working together to prevent this from happening and was thinking about this approach.ย 
funcoupons
WR Officer
1
๐Ÿ‘‘
Why do you think the champ lost engagement?ย 
ChunkyButters
Tycoon
0
AE
We were selling to entire org. Half the org decided they did not want to proceed.

We scaled back the project for the half that was still interested and was the champs dept. But, the deal is now one of my longest in terms of time open. So, essentially lost some exec support.ย 

Pretty sure the deal is dead due to lack of support. Trying to learn more from it and avoid the same death to the new deal.ย 
VincentAdultman
Opinionated
1
Enterprise Account Executive
Person A is your current deal - if youve identified him as a champion, test him. Make an askย  like "im going to send this email to the EB, can you give me some points to include that you know he/she cares about".. if they do that sort of stuff you dont need to ask anything.

Person B who ghosted you.. was never a champion. Probably more like a coach..
hh456
Celebrated Contributor
2
sales
Thatโ€™s tough.
Iโ€™ve never used a champion in enterprise sales. The champion is usually the person bringing every โ€œgood ideaโ€ to the DM. I consider champions the boy who cried wolf; and I know thatโ€™s counter culture and Iโ€™ll get downvoted into oblivion for it. They arenโ€™t a decision maker for a reason.
If you think it will help your deal, DO IT. Iโ€™m not perfect. But Iโ€™d sell to the DM and focus on them.
If I missed the mark, please let me know.
funcoupons
WR Officer
3
๐Ÿ‘‘
I'm on the same page with you. I don't spend time with champions unless it's a direct referral from a DM or if the DM is inaccessible (board of directors, union, high level exec/owner who legitimately doesn't deal with these projects etc) When I do have to spend time with them, I test them on their commitment every step of the way.
ChunkyButters
Tycoon
1
AE
I like the approach of testing commitment vs straight asking them. I've always been clear about next steps, but I'll try and be more assertive on them agreeing. Usually they do.

This was a "I've been tasked to lead the evaluation" and after a demo that included DMs they reaffirmed that conversations and coordination will be lead by that person.
hh456
Celebrated Contributor
0
sales
If you could write an article on selling info unions I would read it. They have the ability to hit 100% utilization on whatever they sign onto and we sell into them. I need help there if you can give some pointers.
funcoupons
WR Officer
1
๐Ÿ‘‘
Testing works wonders...asking them detailed questions like:

- When was the last time you took on a project similar to this, how did it go?
- What questions do you think the DMs will have? What could be a dealbreaker for them?
- How would you respond if...(test them on common objections you hear from DMs.)

If they have good answers, you can be confident they'll champion. If not...you either need to walk away or continue molding them into what you need them to be able to do IF you think they're moldable.
funcoupons
WR Officer
2
๐Ÿ‘‘
Me? I hate selling into unions with a passion and actively avoid it...lol. I'm not ya girl on that subject.ย 

Overall the reps here who do well with unions have a LOT of patience and timing seems to be everything as a lot of CBAs only become open for negotiations every 2/3/4 years or whatever. Dealing with a huge union like Teamsters is going to be an entirely different game than dealing with a smaller local union in terms of decision making and the people you deal with as well.
hh456
Celebrated Contributor
0
sales
Gracias
handysales
Politicker
0
Enterprise Sales Lead
I agree with this and @funcoupons comment below โ€“ at least in Enterprise Sales you kinda know, both by past selling experience and by how bought in the prospect is.ย 

No need to DTR in that regard โ€“ just try to pivot to get them to introduce you to the DM and move on from there.ย 
Diablo
Politicker
1
Sr. AE
Hey Chunky, how good is your relationship is with the Champion you're talking about? Did you have an offline talk on what did they like in your competitors over you and vice-versa so you know what's bthe deal breaker and start to address that? Does your company incentivise champions in any way?
ChunkyButters
Tycoon
0
AE
Pretty good relationship so far, but we are definitely in the beginning stages. Trying to get ahead of any drops in communications or insecurity around commitments.

Offline chat is next week.
TheRealPezDog
Notable Contributor
1
Sr. Business Development Manager
I agree with @funcoupons, if you have to ask they are not your champion.ย  Your champion will be hella-excited about the opportunity and will be engaging and giving you referrals left and right.ย  I have never ever had to ask any of my champions to go steady as my go-to, you shouldn't either.ย 
ChunkyButters
Tycoon
0
AE
Yea, I've never asked someone before.

Just thinking of new ways to gain commitments and agreement.ย 
ChrisSellsHisSoul
Fire Starter
1
Owner
No need to label it. If you two are close, first do some homework and find the names of the referrals you want that you know they are connected to.

Then once you're wrapping up a friendly conversation say "Hey btw, I was about to get in touch with ______. Do you two ever talk?"

If they're like "Yeah _____ is totally awesome and we are best friends!" keep them talking and when the moment feels right say "do you mind letting them know that I'll be reaching out? This way they can ask you any questions they feel uncomfortable asking me?"

This reframing really helped me. Now instead of saying "Please give me a prize so I can make money" it's more like "this is about to happen so can you let them know what the product is like and what it's like working with me?"

This is also a great opportunity to ask "can you think of any reasons why they wouldn't want to do it?" so you can preemptively figure out what the objections will be.
Flippinghubs
Opinionated
0
Account Executive
If you are managing your relationship right, you should know just like how funcoupons saidย 

The_Sales_Badger
Notorious Answer
0
Account Executive
I do agree with @funcouponsย - but I've been in a situation where I needed a verbal commitment to ensure we are progressing the deal per our plan of action.ย ย 

The plan of action is key.ย  This is a detailed strategy created by both you and your champion - make them invest their time so they have stake in the game.ย  In this instance, my initial discovery did focus on the "champs" experience with my services.ย ย 

Simply asking, "Champ, since it seems like our visions align on this project, our next steps are to lay out a detailed strategy as a roadmap for both of us to make this project happen.ย  How do you feel about espionage?ย  All joking aside, transparency is everything so for me to do my best work, can I rely on you to be my eyes and ears internally?"ย ย 

Make sure you've established a relationship of trust.ย  This won't work unless you've broken the barrier.ย  You'll know you have when the client begins sharing additional information about the company that could be interpreted as personal.ย  i.e. The CEO is somewhat old-fashioned, she is going to be a tough one.ย ย 

From there... well, that's another post altogether.ย  Keep it light, and personable - your champion plays the biggest part in your path to close.
goose
Politicker
0
Sales Executive
I define my champion as "someone who wants me to win at the exclusion of all others". ย When you find that person you will know. ย No question. ย 

What is more important is trying to find two champions. ย Now you are building consensus. ย Game on.
LordOfWar
Tycoon
0
Blow it up
I don't ask, I put them in a position to be it by making it something they want (i.e. their life easier if they go with us).

A good value prop will turn the buyer into your champion without them knowing they are working for you.

This doesn't mean they will do any heavy lifting for you, they will only push stuff across the finish line. You still have to sell other decision-makers and get everything lined up for the champion.

Try to find the hidden responsibility or expectations put on the buyer and work it. For example, I had a buyer (routine customer) who was expected to find savings from vendors every year. We overcame it by getting her bosses to agree to a multi-year deal that netted price savings for them and a decent roadmap to automation for us.

If there are stalls a good loss audit might help.

None of this works unless you have some solid rapport, so make your you build that every chance you get.
CRAG112
Valued Contributor
0
Account Executive
Discuss what being a supporter would mean and involve. It doesn't hurt to clarify what expectations there would be. Especially from others in the org they might report to.
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