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Best CRM - ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ (MEGAPOLL)

The company I work with is looking for options - be great to get your thoughts here.

Options
Attached poll
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๐Ÿฐ War Stories
๐Ÿ‘‘ Sales Strategy
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35
CoorsKing
WR Officer
12
Retired King of the Coors Knights
Never even heard of half of these. I like SFDC if the admin team is good, and the data stays clean. However, that seems rare.ย 
CuriousFox
WR Officer
5
Senior Account Executive
Key words - IF the admin team is good.

They were FANTASTIC at my previous company. My current company? I think they are in the dumpster with the deal desk. ๐Ÿ’…
Jackywaky
Arsonist
3
Sr. Customer Success Manager
damn - I feel pretty confident our team is competent. Any favorite?
CoorsKing
WR Officer
2
Retired King of the Coors Knights
If the team is competent then I would say SFDC. Ours are dumpster divers with CuriousFox's and Corp's deal desk
Jackywaky
Arsonist
3
Sr. Customer Success Manager
Those were rated as the "2021 - Q2 best CRMs" - but yeah - I barely know SF and HubSpot.
Rallier
Politicker
7
SDR Manager
Dynamics is terrible. Use Hubspot or Salesforce
Jackywaky
Arsonist
4
Sr. Customer Success Manager
Thank you Rallier - any specific feature you like the most about them? integrations maybe?ย 
Rallier
Politicker
1
SDR Manager
Hubspot is just so easy to use. Very intuitive. Salesforce is so customizable and integrates with everything
Jackywaky
Arsonist
3
Sr. Customer Success Manager
Ease of use - just what we need. Sometimes some peers can act like monkeys.ย 
TeamNZbattler
Opinionated
7
Account Manager
Hmm, you seem to be missing Netsuite as an option. I can put my hand on my heart and highly recommend to not use that one.ย 

We have an IT guy building websites that use the data and make it visual for us. I think a crm should be able to do this as standard.ย 
BmajoR
Arsonist
2
Account Executive
NetSuite is so bad, we bought it and have abandoned it already and are implementing Salesforce.
Kinonez
Celebrated Contributor
4
WR Enthusiast
75% of people went for SF. This says a lot!!ย 
GDO
Politicker
3
BDM
Iยดve only seen 3 CRMยดs up until now but SF is great!
Jackywaky
Arsonist
4
Sr. Customer Success Manager
what makes itย great for you?ย 
Kinonez
Celebrated Contributor
3
WR Enthusiast
SF all the way!!
Jackywaky
Arsonist
4
Sr. Customer Success Manager
Sounds like you have experience with this - care to elaborate?ย 
Kinonez
Celebrated Contributor
3
WR Enthusiast
I have some, not an expert but I love how you can customize everything. It's such a personalized experience!
Justatitle
Politicker
3
Mid Market AE
SFDC is the guerrilla in the room but I hate all CRM
Jackywaky
Arsonist
3
Sr. Customer Success Manager
hate allย CRMs?ย 
Justatitle
Politicker
2
Mid Market AE
Itโ€™s a necessary evil. I get that but the CRM is just paying for an upgraded spreadsheet and it takes so much work to stay on top of it usually
Jackywaky
Arsonist
2
Sr. Customer Success Manager
that makes total sense - have you find any value in a CRM your company is currently leveraging?ย 
Justatitle
Politicker
1
Mid Market AE
Thereโ€™s value in having a CRM and itโ€™s a needed evil. We use SFDC. But any updates to it or having to do the most trivial crap drive me insane
paddy
WR Officer
3
Director of Business Development
A CRM is only as good as the administrator behind it.ย 
Jackywaky
Arsonist
3
Sr. Customer Success Manager
wise words.ย 
paddy
WR Officer
3
Director of Business Development
It's true. You can have any CRM but it's no good if you have someone that can't administer it. At that point you're better off using excel
cifu
Opinionated
1
SDR
go for it - best solution ever
Smithy
Politicker
2
Director of Sales
SFDC for me.ย 

currently using Hubspot and itโ€™s Meh, IMO.ย 
AinslieStreet
Politicker
2
Sales Consultant
I've used Salesforce and SugarCRM.ย 

Sugar is literally a joke.ย 

So... I guess Salesforce by default?
Jackywaky
Arsonist
3
Sr. Customer Success Manager
have not heard of sugar - but just the name is like meh
BmajoR
Arsonist
2
Account Executive
What is so bad about Sugar? Genuinely curious.ย 
Haast
Notorious Answer
2
Account Executive
ย Ive seen it said below. But salesforce with and admin team worth a damn can be a sweet thing.
Skerp22
Catalyst
2
Account Executive, Expansion
My CRM is none of these options :(
Jackywaky
Arsonist
3
Sr. Customer Success Manager
which one are you currently using?ย 
Jackywaky
Arsonist
2
Sr. Customer Success Manager
Thank you - have you find something appealing on it?ย 
Skerp22
Catalyst
1
Account Executive, Expansion
This is the first CRM iโ€™ve ever used so itโ€™s hard to say. It was definitely an adjustment - Iโ€™m used to just keeping a log in Excel. Thereโ€™s a lot of things that bug me or Iโ€™d like to tweak, but it is a pretty simple interface
sales4lyf
Politicker
2
Business Development Manager
SalesForce has always been a great option for me, although Bullhorn (recruitment focussed) has a lot of upsides to it as well
Jackywaky
Arsonist
3
Sr. Customer Success Manager
wow - that's useful, have a comparison with Bamboo HR?ย 
london
Opinionated
2
Sales Director
We switched from Salesforce to HubSpot in 2018 and I miss SFDC every day. HS is known in our office as 'HubShit'.

I don't need nor want my CRM to look like a social media platform.
Jackywaky
Arsonist
3
Sr. Customer Success Manager
uff ! that's golden. Indeed - platforms that look like social media are just a blast of useless colours and data
asalesguy
Good Citizen
0
Account Executive
I prefer SF, but HS isn't that bad. I like that I can type in a company URL and it populates the company data for me. And that you can call right from the browser without any additional products needing to be added.
southernfriedsales
Opinionated
2
Senior AE & Business Owner
When configured correctly - SFDC. No question.ย 

HubSpot ainโ€™t bad though
cifu
Opinionated
2
SDR
But also consider Apollo. That is for me one of the strongest tools when prospecting and making outbound (data analysis)ย 
Clashingsoulsspell
Politicker
2
ISR
Dynamics is terrible. Use Hubspot or Salesforce
Jackywaky
Arsonist
0
Sr. Customer Success Manager
Salesforce ftw - kinda hatting the case management tool, but yeah
softwaresails
Politicker
1
Sales Manager
I voted Salesforce... but Close is probably my favorite. It's not on the list so I went with my second favorite.
Jackywaky
Arsonist
3
Sr. Customer Success Manager
Close - what is it that makes you like it the most?ย 
softwaresails
Politicker
1
Sales Manager
Calling is all integrated... not a separate app. I like the way it's setup how everything in the system is account based. We were a customer of Close from almost their start up and we were able to see them grow and add awesome new features.

We eventually ended up moving over to SFDC a year ago because we wanted to get every department using the same system and Close was just for sales.

I miss it haha.
Jackywaky
Arsonist
3
Sr. Customer Success Manager
sounds like a great solution for salesย 
34fifty
Valued Contributor
1
Team Lead
Pipedrive gives me a headache!
Jackywaky
Arsonist
3
Sr. Customer Success Manager
why is that?
34fifty
Valued Contributor
2
Team Lead
The UI is very different from what I've used. Freshsales has a very good UI. But the product is very primitive.
Jackywaky
Arsonist
3
Sr. Customer Success Manager
sounds like the age of stone - thanks for that Savage
Brbman01
Opinionated
1
Account Executive
Only used SFDC and Insightly. Insightly didn't do anything for me, at least SF lets me keep all my opps' info in one place my manager can easily access (and therefore not ask me about).ย 
Jackywaky
Arsonist
3
Sr. Customer Success Manager
how are you dealing with dialers?
dryspongebob
Opinionated
1
Business Development Manager
Salesforce is incredible for day to day, but their reporting tool needs some serious work.ย 
Jackywaky
Arsonist
3
Sr. Customer Success Manager
ouch - reporting is where we need the mostย 
asalesguy
Good Citizen
1
Account Executive
Who uses ServiceNow as a CRM??
Jackywaky
Arsonist
3
Sr. Customer Success Manager
I don't - I'm gathering all this info and sharing this with our it dept.
cifu
Opinionated
1
SDR
Salesforce is a decent one
8
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26
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13
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Question
84
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ye sp
+95
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*Voting in this poll no longer yields commission.
41
"Best CRM???"
Discussion
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