The War Room
Question
Post

Calling leads that almost bought something online but abandoned the cart

These leads almost bought tickets to an event, but bailed. I have their phone numbers. What do you think I should say to them on a call? I don't want to say, "I saw you almost bought tickets, what's stopping you?"

πŸ“ž Cold Calling
πŸ‘¨β€πŸŒΎ SDR
13
poweredbycaffeine
WR Lieutenant
+10
Bean Juice Drinker | Sales Savant
What does your sales manager think?
wahmsales
WR Officer
+10
SDR
I don't really have one right now, just the marketing manager...
Mobi85
Politicker
+5
Regional Sales Manager
I assume this campaign has been done previously and talk to your manager about what type of script or bullet points should be covered to give you the greatest chance to close the business.
wahmsales
WR Officer
+10
SDR
It hasn't been done before, this is a new role.
Mobi85
Politicker
+5
Regional Sales Manager
Then I would still go back to your sales manager on this and see what type of approach they may want you to take. That being said, I would guess the more assumptive you can be on the call the better your conversion rate could be. Each of those people had a strong interest in the event to fill their cart but just couldn’t push the order button and now you get to give them a final nudge.
Show 1 more replies
InQ5WeTrust
Arsonist
+9
Sales Savages, what is our profession? Trauma!
Yeah to @poweredbycaffeine's point if this ain't the first time they're running the campaign then they should have talking points.Β 

If it is the first time, whoever's idea it was should have talking points.

This is hyper niche.Β 
GDO
Politicker
+7
BDM
Just call them and tell them you personally wanted to talk to them regarding the event.
CuriousFox
WR Officer
+13
Senior Account Executive
Did Enablement write a guide or talking points?
wahmsales
WR Officer
+10
SDR
No, I'm expected to just get on the phones and say whatever πŸ˜†
Diablo
Politicker
+7
AE
Do you sell event tickets or manage events as well? What aproach did your sales team take in the past calling, drip campaigns on email with urgency etc?
wahmsales
WR Officer
+10
SDR
I work for a real estate coaching company and the head guy puts on like 3 events per year. But they have never reached out to these leads that abandoned the cart because they never had someone in a position to call them.
Diablo
Politicker
+7
AE
Oh got it. Don't find it an issue to call, I'm sure while signing up they had to go through a consent for calling screen?Β 
Show 5 more replies
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
"We're reaching out to people who were interested in X but ultimately didn't purchase" sounds a lot better.
wahmsales
WR Officer
+10
SDR
Thanks, I like that.
Avon
Politicker
+7
Account Executive
I’m going to be honest that would turn me off from doing business with your company, just feels too invasive. Unless there’s a hefty discount…
wahmsales
WR Officer
+10
SDR
Even though they put in their phone number?
What about a text?
se
sellingsellssold
Politicker
+7
SDR
I saw you click on my email and not respond
Wellss
Tycoon
+10
Channel sales
The method that always gets me for stuff like this is when I get the 'there's only one left' or 'the prices will go up' message. Like when you're booking flights & they tell you there's like one seat left in the price range. I know this doesn't work for everyone but I'm a real sucker for it. So depending on the type of event this is, it could be usedΒ 
heelonthephone
Praised Answer
+3
Inbound Closer
I do that all the time, abandoned carts and declines are viable sales opportunities. Some people need to call their bank, some people have limits on their card...never know
GrizzleMcThornBody
Arsonist
+12
EVP - RevOps
sure, give them a discount i guess. try to seal the deal if you get paid on it.
6
Has anyone else had a prospect add them to a church donations call list in retaliation for hammering their phone?
Question
8
15
Anybody interested in starting a WarZone Streaming Team?
Discussion
25
3
is it me or does the outreach.io search bar really blow? i've recently had to start hitting enter twice and it does a terrible job of searching for accounts for the leads page
Question
5