Came across this today, and it's something I rarely do but felt compelled to today and wanted to hear y'all's thoughts.
I had reached out via email to the co-founding partner of a Law Firm that works with my company back in June. He emailed me requesting a meeting second week of July, and I put a tentative date in our calendars and advised him to reach out if we needed to change it. I called, and the assistant that answered definitely thought I was some sort of solicitor because she was rude as all hell, and the two times I've tried to reach back she has slammed the phone in the cradle on me lol.
So I emailed her boss and called her out, not by name, but re-stressed that HE requested this meeting and that I am unable to get through because the firm secretary keeps hanging up on me.
Now I know I'm playing with fire some without a doubt, but I did it pretty tactfully I feel and I really could not care less if we lose this client as they're on a bare minimum spend and month-to-month contract.
My question is, how often do y'all call someone out and how tactfully do you do so?