The War Room
Question
Post

Calling out NDM/GK's to DM's: Smart tactic or Russian Roulette?

Came across this today, and it's something I rarely do but felt compelled to today and wanted to hear y'all's thoughts.


I had reached out via email to the co-founding partner of a Law Firm that works with my company back in June. He emailed me requesting a meeting second week of July, and I put a tentative date in our calendars and advised him to reach out if we needed to change it. I called, and the assistant that answered definitely thought I was some sort of solicitor because she was rude as all hell, and the two times I've tried to reach back she has slammed the phone in the cradle on me lol.


So I emailed her boss and called her out, not by name, but re-stressed that HE requested this meeting and that I am unable to get through because the firm secretary keeps hanging up on me.


Now I know I'm playing with fire some without a doubt, but I did it pretty tactfully I feel and I really could not care less if we lose this client as they're on a bare minimum spend and month-to-month contract.


My question is, how often do y'all call someone out and how tactfully do you do so?

๐Ÿ”Ž Prospecting
๐Ÿ‘‘ Sales Strategy
๐Ÿง  Advice
8
funcoupons
WR Officer
+11
up in Fiji, under paddy
I don't think you did anything wrong here. He should be aware that his assistant is hanging up on people that he knows and has asked to get back in touch.ย 

I've also done similar things where I talked to the DM, they asked me to follow up on x date and then I got blocked by some worthless desk jockey. Or worse, the DM asks me to book an appointment with someone and then that employee refuses to acknowledge my attempts.

Always remain professional and polite and you're not going to get any pushback from the DM. In fact, they will probably be happy to have this information. An employee that acts that way is not representing the company in a professional way and is likely doing other questionable things too.
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
I feel much the same, and I didn't call them out by name(Mostly cause I don't remember their name) but like, if you(DM) don't want to chat with me send me an email back saying you decided not to dive into your business with us and are happy as-is, I won't mind.

But it is what it is, on to the next.
funcoupons
WR Officer
+11
up in Fiji, under paddy
I wouldn't either - just say the person answering the phone has hung up twice so you're sending an email... If they're not completely dense they'll get your point.ย 

I hate cowardly people. Like honestly - do you think that if you tell me no I'm going to drive 1000 miles to your city to kick your ass or something? Man the fuck up.
Show 9 more replies
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
I've done this before. It works effectively far more than it backfires. You made the right call.
WCK
Notorious Answer
+11
Padre de Tequila, General of the Coors Knights
Especially considering he retains our services AND requested a meeting
InQ5WeTrust
Arsonist
+8
Sales Savages, what is our profession? Trauma!
I have had similar occur when prospects have requested callbacks. (After screening if they actually want to chat etc.)

Light email touch saying I haven't been able to be connected per their request. Usually results in a hard meeting or a mobile.ย 
CuriousFox
WR Officer
+11
Needer of Life Alert
You are not the asshole. You did the right thing. ๐Ÿ’ฏ
10
Does Anyone Else Fill Up A Latex Glove With Water And Hold It After A Long Day Of Cold Calling To Not Feel Lonely Anymore?
Question
10
I've done this with a Latex Glove
Td
+33
Tdd , ย  AllBiteNoBark , ย  RandyMoss ย  and 33 people voted
*Voting in this poll no longer yields commission.
14
Cold calling tips that I wouldn't dare put on LinkedIn.
Advice
7
8
When a lead answers the phone for the first time in history only to scream at me to stop calling my first reaction is to laugh really loud. I don't even think about it.
Discussion
9