What is the chat greeting that gets you more replies? Which one is a Big No?
Carlil
Chat Greetings
5
What are you referring to?
Online chat vía your website
Ah okay. Well I don't handle support so I don't have an answer for you, sorry.
Thank you anyways🙂
Do you mean chatting as in person, email, on the phone?
Live chat in a web page
ASL
Seriously though, if we are talking online chat via your website I just go authentic: "Hey, this is PCB, I'm a real human sitting in X City, let's chat!"
If I just go with a "How can I help?", I usually see that active icon go grey.
Seriously though, if we are talking online chat via your website I just go authentic: "Hey, this is PCB, I'm a real human sitting in X City, let's chat!"
If I just go with a "How can I help?", I usually see that active icon go grey.
well said - find a way to instantly prove your a human - and your response rate will increase 10x!
100% agree, sound like a human😉
Email? Live chat? Call?
What's your example out of interest?
What's your example out of interest?
Online chat vía your website
I use live chat here and there, depending on the size of the company it can work really well.
If using it, my opener is 'I know this is really different to your usual conversations on here but I was hoping you could direct me to someone that deals with X as we do Y' smaller companies generally have someone on the other end that deals with what your enquiring about or can give you an email etc, larger ones don't care and just say email info/sales@
If using it, my opener is 'I know this is really different to your usual conversations on here but I was hoping you could direct me to someone that deals with X as we do Y' smaller companies generally have someone on the other end that deals with what your enquiring about or can give you an email etc, larger ones don't care and just say email info/sales@
Looking at an omnichannel approach, nice!
Every approach is a good approach when it's tried and tested. Keep doing it and if it doesn't come to anything then you can try another line to get them!
Thank you for that 💪
@Carlil Smash it man.
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