Q
Q

QueenBee

Strategic Account Manager

Fire Starter
Contributor
Good Citizen

Commission situation - Am I getting screwed over?

Last day of July I was at 90%… I hustled my ass off and hit 100% at 3pm on Friday. I spent the remainder of the day doing EOM admin tasks. Salesforce showed me at 100%. A few weeks later I get my commission statement, and it also shows me at 100%. HOWEVER, I notice my payout is about $4000 too short. I ask my manager to look into it and he comes back and says the finance team actually had me at 99.65% and I was $27 away from hitting 100%. So instead of being paid out at the 100%+ commission tier, I got paid out at the <100% tier. Here’s my problem- all our systems showed me at 100% so I stopped selling for the day to clean my pipeline etc. If I would have known that “100%” wasn’t really 100% I would have kept looking for the remaining $27. Am I wrong in thinking this is BS? They’ve now updated Salesforce to show decimals instead of rounding, but I feel like I kind of got screwed over. Would love to hear everyone’s thoughts.

💰 Compensation
😤 Conflict Resolution
18

20 comments

Sort by:
AlexT
Politicker
12
Account Executive
Give them 27$ and ask them for 4,000$ in return
someoneinsales
Tycoon
2
Director of Sales
Fucking perfect. Made me laugh pretty good on this one. 
JECU
Opinionated
9
Account Manager / Co-Founder
I’d honestly ask for a meeting with manager and finance team. If they are holding that much from you over $27 and essentially system rounding errors I’d ask what could be done now and to prevent this in the future. Very fair ask and conversation.
Sunbunny31
Politicker
1
Sr Sales Executive 🐰
I'd add that I'd hope they make you whole this time, while you've learned not to trust SFDC rounding errors for next time.  I mean, $27?  Sorry this happened.
Thesamiam13x
Celebrated Contributor
3
Sales
Damn I would be looking for a new company if they pulled that shit.
1nbatopshotfan
Politicker
2
Sales
You got shafted, but my guess is that they won’t change and make you whole. Do you have screenshots of the 100%? Show that to management. 
QueenBee
Fire Starter
1
Strategic Account Manager
Yes I have screenshots of both Salesforce (before they changed it to show decimals and not rounding) and also on my commission statement 
1nbatopshotfan
Politicker
1
Sales
I would take that to management and ask them to go to bat with finance. My assumption is that they will tell you something about how you “shouldn’t stop selling even at 100%” which isn’t the point. Stay strong and good luck! 
SlinginSoftware
Politicker
2
Account Executive
On your end, did you verify (to the cent) that you were 100%+? And are corrections made by finance like this a known process?

That situation really sucks and I'm sorry you're dealing with this.. In my first sales jobs, our salesforce numbers were always corrected with "Actuals" to reflect what was actually billed vs what we had in salesforce (It was ad-tech, so numbers entered in salesforce were always accurate estimates, but never exact.
QueenBee
Fire Starter
0
Strategic Account Manager
No and I think that’s what might be the nail in the coffin. I saw 100% and assumed it was actually 100%, I didn’t do the math to verify the numbers. 
goose
Politicker
-2
Sales Executive
What a great lesson
DungeonsNDemos
Big Shot
2
Rolling 20's all day
If your company doesn't payout and admit their fault then that is ridiculous. I do think it is only a tiny bit on you for not doing the math, but if they are going by the % in salesforce (which should be the same percentage that you see) then you should be paid in my opinion. 
If they don't payout, it shows they don't go to bat for you and probably don't value you as much as they should. 
Definitely have a meeting about this. I'm sure if they had to replace you it would cost them more than $4,000 to do so.
UrAssIsSaaS
Arsonist
2
SaaS Eater
I dont think its that simple, sure the job market is hard but starting over in a new role doesn't immediately guarantee the same performance and income. Sure it would cost the company more than $4000 to replace, but the cost of switching for Queen Bee isnt that straightforward either.

This situation sucks and I feel for you, but at the end of the day the structure is for 100% and its on the AE to make sure they hit the full 100%. It sucks a ton and its worth a conversation but I wouldn't expect anyone to change anything. 
DungeonsNDemos
Big Shot
2
Rolling 20's all day
Good points 👍🏻. I do agree about each rep should know their exact numbers. At the very least having this conversation will ensure that it hopefully does not happen again.
ragnarlothbrok
Politicker
1
Key account manager
you got shafted there mate, and they didn't even use lube 
GrindingSales
Politicker
1
Account Executive
You absolutely got screwed over!  I would be furious!  I'm sure you have heard that you are never safe to stop selling until you receive your payout but in this case, I would have done the exact same thing as you!

As some have mentioned, any screenshots will be a great asset to you but also don't expect them to take care of you because their are two types of companies, the ones that make things right and the ones who don't give a shit.  You will quickly learn which one you work for.  Our company had this happen by an amount less that $50 and they gave him the 100% tier anyways because that is what good companies do. 

Sorry you are going through this and good luck!  
someoneinsales
Tycoon
1
Director of Sales
They bent you over and didnt even spit first. That being said, always go above and beyond so there is no doubt. 
BmajoR
Arsonist
1
Account Executive
That is not chill. Will they change it? Probably not. Good lesson going forward as much as it hurts. 
CuriousFox
WR Officer
1
🦊
What do your personal records add up to?
AnchorPoint
Politicker
1
Business Coach
If they do not make it right and that is the company culture, I would find another place to put my effort.  

Related posts

22
Members only

Got a "promotion" that took away my base. Am I getting screwed?

Question
💰 Compensation
26
18
Members only

Commission after resigning

Question
💰
🏙
⚖️
29
10

I'm curious if you've ever been on a PIP did you also get a severance package in case you chose to resign??

Question
💰 Compensation
25
Bravado is a community of trusted sales professionals endorsed by their customers.
Apple Store logo
Products
The War Room Jobs Salary Guide Tech Sales U
Company
About Us How It Works Blog Bug Bounty
Contact
Press Careers
© 2024 Bravado Inc. All rights reserved.
Privacy Policy Legal and Privacy Center Sales Jobs
If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.