sales321go

Account Executive

Company merged CSM, renewals and expansion into one role - can this ever work? Or is it a recipe for disaster?

In July I was offered (passive aggressively ushered) to transition from a new biz mid market AE role to a new role that was created at the org. and for context I was hired in the spring, but bc of all the changes in the market I was told there was no more room on my existing team. I accepted the transition thinking - well it will be a nice change, I will have my own book of bizz and will be able to cross sell, upsell, manage renewals and get closer to the product. I'm paired with a solutions engineer who was promoted from the CSM role - the team which had been dissolved to created this new role. At first I was excited to work with an engineer 1:1, but quickly learned their capacity is low since they work with a few other reps and each rep has a book of bizz of about 40-60 accounts. Inevitably, I'm left often figuring the tech out myself even though I was promised the role would not require any more tech knowledge than what new bizz reps have. As far as my accounts- the few renewals I have coming up are all non responsive and will most likely non renew. it seems like customers are all having tech issues and I'm finding myself managing customer need tickets and tech support back and forth banter. More and more this seems like a CSM role with a renewals and expansion quota. one person already quit and I bet others will follow soon too. I've stayed in a great relationship with my old boss who wants me to come back. Should I jump ship and go back to my old AE job with a promotion guarantee or do I stick it out through Q4 in this role?

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Sunbunny31

Politicker

3

Sr Sales Executive 🐰

Can’t really tell if you should return to your old role or stick this one out, because there are no details about comp/OTE/attainment. Also why you left the last job and why you think there’s a promotion guarantee there vs what’s in it for you if you stay in the role you have.

sales321go

Good Citizen

0

Account Executive

I left to get into the DevSecOps space. My previous role was still InfoSec sales, but slightly more broad. In the old role I also had to go into the office 2x a week, which I feel like could be negotiated at this point. OTE for the old role was 80k base, but they kept saying there would be a raise in January 2023 to 95K. Commission was paid out super delayed, so total earnings before I left were 140K. In this new role/company the base is 93K and OTE 180K, but I was hired into new biz sales, really no idea what the commission will look like in this new renewals+expansion+customer success role. It just seems like I will be doing a lot more customer service than sales. And I have never been on this side of sales, so was just curious if folks had any experience with this type of role.

theSADNESSisreal

Executive

0

SAD

I work in a role with very similar responsibilities. It has a lot challenges. Owning the entire relationship also helps with controlling the conversation and making sure opportunities don't go unnoticed. Then again, the downside is you own the entire relationship which typically relies on a large amount of support teams/product issues/etc. And yes, you will play the role of a highly paid and under appreciated customer service agent at times. Your reputation with the customer can be highly dependent on internal teams who will never interact directly with the customer. Are you willing to bet your paycheck on their work?

Depending on your experience, enterprise/strategic segment account management role with this similar responsibilities could land a 250-300k comp plan with a 50/50 or 60/40 split. Food for thought..

CuriousFox

WR Officer

1

🦊

If you are doing extra work, you should be compensated accordingly.

sales321go

Good Citizen

0

Account Executive

Yea! What base increase do you think would be reasonable to expect. The new bizz AE I was originally hired into paid 93K. But I feel like I’m doing way way more work now

antiASKHOLE

Tycoon

1

Bravado's Resident Asshole

I would move on honestly

sales321go

Good Citizen

0

Account Executive

Yea.. I do have a huge expansion opp in the works and just waiting to see how that pans out. Not a fan of account management. New biz is hard, but a lot more gratifying and you get to pass the closed accounts to a different team. I feel like I’m doing the full bow cycle now

jefe

Arsonist

1

🍁

Might be time to explore based on your post.

The title alone isn't always a losing proposition, but based on your actual situation it doesn't seem like you're in a good spot.

Kosta_Konfucius

Politicker

0

Sales Rep

Hard to say if you should jump ship, but you can always start interviewing.

Why did you previously leave your AE role? I assume you meant previous company AE role. Those issues will still be there when you go back most likely

sales321go

Good Citizen

1

Account Executive

I left to get into the DevSecOps space. My previous role was still InfoSec sales, but slightly more broad. In the old role I also had to go into the office 2x a week, which I feel like could be negotiated at this point. OTE for the old role was 80k base, but they kept saying there would be a raise in January 2023 to 95K. Commission was paid out super delayed, so total earnings before I left were 140K. In this new role/company the base is 93K and OTE 180K, but I was hired into new biz sales, really no idea what the commission will look like in this new renewals+expansion+customer success role. It just seems like I will be doing a lot more customer service than sales. And I have never been on this side of sales, so was just curious if folks had any experience with this type of role.

Unforgivable89043

Opinionated

0

Enterprise Account Manager

How many people work at your company? I was in hybrid CS/AM role that was full cycle when I started but became more sales focus as the company grew.

I found that It was tough at first but I built more credibility with my accounts, and I was able to find expansion opportunities by working with customers on their support tickets.

nomdeguerre

Executive

0

Account executive

Jump ship now before it is too late. Your current rule sounds like a losing proposition.

sales321go

Good Citizen

0

Account Executive

That’s what I’m afraid too…. We have these weekly forecasting calls, but I’m like “should I start forecasting all the tickets I’m submitting with the tech support too” 😐

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