The War Room
Advice
Post

Continuous observation and learning

Having been in sales for a while, I'm always observing and evaluating when someone is trying to sell anything to me, sometimes just out of curiosity, and sometimes to learn some new tricks. Everything from a tire store manager trying to sell me a warranty on new tires for my truck, to locals selling their produce at a farmers market, to random inbound emails from SDRs out there in cyberspace. I can learn a lot from all of these folks, and sometimes I walk away with a new way to engage with my software customers, even if it's just a better way to connect on a personal level with someone.


Honestly, I can't really help myself from mentally critiquing their sales abilities, whether good or bad.


Stay hungry!

Do you do this too?
Attached poll
*Voting in this poll no longer yields commission.
πŸ‘‘ Sales Strategy
πŸ₯Ž Training
16
Beans
Politicker
+5
Account Executive
Absolutely - quick example I was shopping for a new BBQ recently and the guy was just feature dumping me, not a single Q asked about my specific needs.

I ended up doing some more research and ordering online, but he had the perfect opportunity and didn't capitalize.
HarryCaray
Notable Contributor
+14
Regional VP
I see that a lot.Β  Good observation, thanks for the input!
rekled
Opinionated
+2
Strategic Account Executive
@HarryCarayΒ - curious to know if you let individuals know if their pitch was good? I will respond to folks reaching out with a good pitch even if I have no interest in their service.

Would you mind sharing some of the good experiences (e.g. what was a good, maybe even a refreshing approach)?Β Β 
HarryCaray
Notable Contributor
+14
Regional VP
Honestly I don't do that a lot.Β  I probably should, I bet they'd appreciate it.Β  Especially if they did a good job and I gave them some good feedback.
AlecBaldwinsHairline
Valued Contributor
+5
SDR Manager
See the insights they have gained and understand how they deliver them.

Top notch stuff!
HarryCaray
Notable Contributor
+14
Regional VP
100%
chubbspeterson
Politicker
+6
Business Development
Agreed, I do this all the time.
chubbspeterson
Politicker
+6
Business Development
I still make yearly recurring donations to the nature conservancy because a volunteer stopped me on the street years ago and blew me away with his sales pitch.
HarryCaray
Notable Contributor
+14
Regional VP
That's a cool story.Β  Really makes you aware of the lasting effect a good sales pitch can have on someone.
Lambda
Politicker
+6
Sales Consultant
You haveeeeee to or you will die professionally
Coffeesforclosers
Notable Contributor
+11
Director Sales and Market Development
i try to take a lot of the calls and also am pretty terrible on some as i am busy. Love to hear others pitches and looking to recruit them too lol
HarryCaray
Notable Contributor
+14
Regional VP
Always recruiting!
Coffeesforclosers
Notable Contributor
+11
Director Sales and Market Development
ABR
Jackywaky
Arsonist
+9
Master of Disaster
continuous improvement - golden rule
looper1010
Celebrated Contributor
+13
Account Executive
Misclicked! The answer is always! Especially anyone from any background spellbounds me! How do they do it and I wanna know!
TheRealVladimirPutin
Opinionated
+5
AE
I'm shopping for a specific high end couch. Went to one store, said we wanted fabric but wanted it to be durable and stain-resistant. The sales rep recommended the most expensive fabric. Went to a different store of the same chain, different sales rep. I said the same thing I did at the first store, and added that I was considering the expensive fabric. That sales rep said it isn't durable at all, and the most durable is the cheapest. Went to a third store, validated the same thing.Β 

Sales has definitely sharpened my bullshit detectorΒ 
salesandstrategy
Opinionated
+1
Senior Account Executive
Always learning, have to be able to iterate and adapt. Applicable to sales and to life.Β 
Kinonez
Celebrated Contributor
+9
WR Enthusiast
If you don’t continue to learn you won’t continue to succeedΒ 
NoSuperhero
Politicker
+7
BDR
How can one survive without observing one's surroundings and adapting to them?
4
Sales Learning Curve
Discussion
2
4
Sales Certifications/Trainings/Actionable learning
Discussion
9
7
The Sales Learning Curve
Discussion
5