Lambda

Sales Consultant

Cool off period

Client was presented pricing for a renewal of the subscription and took it in a negative way.

Threatened to find a new vendor.

My fault for not setting the stage properly but curious on how long you typically wait before reproaching the topic or perhaps you ignore and pivot to something new before approaching the topic again?

👑 Sales Strategy

7 comments

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Blackwargreymon

Politicker

MDR

Address it head-on and develop a path forward.

MMMGood

Celebrated Contributor

Senior Account Executive

Towards what was the negative response directed?

Lambda

Tycoon

Sales Consultant

thought it was a sales tactic to triple the price (company heading into CPQ world and they have been at a 90% discount since day one) long story short i was trying to help client by keeping them at 80% discount for Multi year and it was taken as i was trying to wax em

poweredbycaffeine

WR Lieutenant

☕️

Do NOT ignore that elephant in the room, or it will stomp you to death.

Address it head-on and develop a path forward. Without the renewal squared away you won't have to worry about pivoting to another topic--you'll lose the client and won't have to talk to them again.

Lambda

Tycoon

Sales Consultant

that was my thought exactly, i adrressed it immediately then they have ghosted since, this was monday, reaching out again tomorrow

MR.StretchISR

Politicker

ISR

Do NOT ignore that elephant in the room, or it will stomp you to death.
Address it head-on and develop a path forward. Without the renewal squared away you won't have to worry about pivoting to another topic--you'll lose the client and won't have to talk to them again.

Clashingsoulsspell

Politicker

ISR

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Lambda

Cool off period

7 comments

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