Creative ways of saying "following up"

Hey everyone,


Really interested in getting some creative takes on what you're using in emails instead of saying "follow(ing) up on" when you're replying all to the emails you've sent to prospects/existing customers who aren't replying to specific things.


I cringe every time I write it because I use it so muchโ€“โ€“because a large portion of my day is honestly "following up" on things. Sometimes I write "coming back (to you) on" just to switch it up but aside from that I've not been successful in coming up with alternatives quick phrases like this that have the same meaning.


Any ideas?

๐Ÿ”Ž Prospecting
๐Ÿ‘‘ Sales Strategy
๐Ÿ’Œ Cold Emailing
28
Telehealth_2the_Moon
Notable Contributor
11
Director of Business Development
Whenever I'm emailing a prospect I think about how I can make the email about THEM. "Following up" emails are some of the hardest to do this, but it's important they know why they should care about following up with you.

In practice this often means I bring up their main reasons for engaging with us in the first place, especially if a timeframe for a decision has come up. "Last week you mentioned wanting to see an ROI analysis of the solution and agreed to gather the data needed for this. Is this still the best plan forward?"

Also, I recommend keeping a set of "keep warm" resources. Both company specific things like marketing materials and white papers, but also 3rd party things like relevant articles or resources for the field. I'll send those out as a way to remind them I exist while hopefully providing some value and avoiding "checking in" on them. Them seeing my name is likely a reminder enough of what step is needed.
CuriousFox
WR Officer
7
Senior Account Executive
Absolutely exactly all of what you said.
SalesTanuki
Catalyst
3
Account Executive
Very sound approach, much appreciated
Sunbunny31
Politicker
3
Sr Sales Executive
Yes, tie it back to a specific thing that was discussed and the outstanding task/step you're trying to address. Love this response.
Filth
Politicker
8
Live Filthy or Die Clean
I like to use the excuse of "going through my records" "Looking back at the calendar, I know we talked <date> but I am foggy on <some detail>" and "I was taking a look at our notes from last tuesday and I ..." or "I was talking with my <insert dept name here> team and wanted to confirm..."

I also straight up say follow up at other times b/c there is nothing wrong with being honest and blunt if you aren't getting their attention other ways.
antiASKHOLE
Arsonist
7
Account Executive
I found this a while back and it has help out quite a bit. Easy to scroll through and easy to follow.

https://marketcircle.blog/8-polite-follow-up-email-samples/
Justatitle
Politicker
6
Mid Market AE
Depends on your style

radical candor: โ€œMy boss is going to ask me so I am asking you, please help me have an answer for my bossโ€

self-deprecating: โ€œIโ€™m not that great at what I do so I was hoping you could help me look goodโ€

funny: โ€œ yes this is a follow-up email/call.โ€

to the point: โ€œHi xyz, on our last conversation there were a few items left open so I am looking to understand

- point a
- point b
- etcโ€ฆ

hope this helps
Kosta_Konfucius
Politicker
2
Sales Rep
Big fan of "to the point"
SalesTanuki
Catalyst
3
Account Executive
That's all great stuff. Really appreciate the input.
Mereynol
1
Client Advisor
Also a big fan of โ€œto the pointโ€

When you use radical candor, whatโ€™s your typical response? I like it, I just have a hard time believing the recipient would care that your boss needs an answer
Gasty
WR Colonel
4
Community Manager [War Room]
Our team 2Xโ€™d their response rate with this scalable + creative + 1time investment gif approach.

#ThereIsStillALittleHopeOnLinkedinMaybe
antiASKHOLE
Arsonist
3
Account Executive
what are they putting as the subject line?
Gasty
WR Colonel
1
Community Manager [War Room]
It's a reply on the same email thread. The finger pointing upward in GIF is basically pointing (guiding) the prospect to look at the email above in the same thread.
SalesTanuki
Catalyst
1
Account Executive
Can say I've never sent a GIF to a prospect, but certainly something to consider. But from an email?
Gasty
WR Colonel
1
Community Manager [War Room]
Try it @SalesTanuki. You wonโ€™t regret it.

ps: GIFs work better on LinkedIn messages.
Kosta_Konfucius
Politicker
0
Sales Rep
Did you team create a gif of themselves or used this?
Gasty
WR Colonel
1
Community Manager [War Room]
Each member created it. One time investment
braintank
Politicker
2
Enterprise Account Executive
What are you following up about?
SalesTanuki
Catalyst
1
Account Executive
E.g. a demo they asked for and then sent them some times but they didn't reply, asking for feedback on how things are going using our tool, if a new feature we've released would be helpful and if they're interested in reconnecting
braintank
Politicker
1
Enterprise Account Executive
I'd pepper in calls if you're not already. Most of those things we be more productive as conversations vs emails
SalesTanuki
Catalyst
0
Account Executive
Fully agree it would be a good way forward.

This brings up another pertinent question for me though.. how do you get a prospects phone number when it's not in their email signature, and your company doesn't use any service for that?

It feels a bit uncouth to straight up ask for it at the end of a disco call or a demo.

Would you use a plugin like Lusha or something and then if they ask how you got their number say you got it from a service online?

For a prospect you've spoken to several times?
SalesWhisperer
0
Division Sales Manager
What number can I reach you at next time? Hey, your e-mail signature doesn't have your phone number. Would you mind telling me what it is for my records?
SalesTanuki
Catalyst
0
Account Executive
So simple and I should definitely be doing that
SalesTanuki
Catalyst
0
Account Executive
Awesome suggestions! Thank you very much :)
PineappleYa
Opinionated
2
AE
Wanted to reconnect on x
How are you feeling on y ?
What questions have come up on x?
How can i help with y?
Dallas_Knight
Big Shot
1
Strategic Account Executive
I put it on their timeline, " I do not mean to bother you but as we discussed for us to do ________ by __________ we need _________
aiko
Politicker
1
Sr. Account Executive
You can have your manager follow up to you, and then you can fwrd the email to your prospect, this way they know that its not just you who has eyes on the project.
SalesTanuki
Catalyst
1
Account Executive
Wow this would be quite effective I think, very good idea
einsteins_homie
Personal Narrative
1
Account Executive
Circling back around
SalesTanuki
Catalyst
2
Account Executive
To me, personally, this is the same as follow up in its clichรฉ. But thank you!
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
Always think about what you'd want to see in a follow up email.
SalesTanuki
Catalyst
0
Account Executive
Thanks for replying!

Looks like that article suggests using "Did you get a chance to..." a lot in the case of following up on previous emails you've sent that haven't been replied to yet.
KB_FarmerType
Opinionated
0
Strategic Sales
I say โ€œhey just checking , have you given up on โ€ฆ____โ€ฆ. โ€œ

Most likely they respond back
SalesTanuki
Catalyst
1
Account Executive
I have also found that "Have you given up on" generally works to get a reply. It's one I save until I've "followed up" a few times though.
punishedlad
Valued Contributor
0
Field Sales
If I haven't gotten a response to an email, especially one that has info/content that I spent some time on, I'll say something like "Hey _____, pushing this to the top of your inbox in case you didn't see it"
SalesTanuki
Catalyst
1
Account Executive
This is a tried and true one indeed.
SoccerandSales
Opinionated
0
Account Executive
I am a big fan of just a one line email that asks a specific question. Response rate is usually high for that as well.
SalesTanuki
Catalyst
1
Account Executive
I should be doing this more for sure, whenever I do it works.
RckChlkG33k
Opinionated
0
AE (Account Executive)
The old "I forgot-What was supposed to happen after our last conversation?" trick can work wonders.

Only use it appropriately, and sparingly. No more than once per contact, and try not to do it multiple times at the same account.

But it can restart the momentum of a dead conversation.
SalesTanuki
Catalyst
0
Account Executive
Oh this is a nice trick I will be keeping in the ol' back pocket. Thank you!
ChickenDinner
Valued Contributor
0
Account Executive
sometimes i've titled an email "Progressing" and in the email say something like, "How is the conversation about...(whatever topic of impact we've been discussing that my product solves for) at (company name) progressing? What do you need from me?"
SalesWhisperer
0
Division Sales Manager
You could add a little variety to the way you're contacting them.

Send them a video e-mail (Bomb Bomb, Dubb) instead, for example. So, I can't wait to hear how x works for you.

Or maybe a picture of yourself (thinking, <3 on their brand) and say I was just thinking of you, our last conversation, the question you'd asked... (fill in the blank.)

Send audio e-mail... we last left things at... how has it progressed? It just occurred to me that...

Send a meme/picture - Halloween's coming up - dying to find out (xx).

Specifically, for a demo request, I'd send them my Calendly link so they can schedule it. Make it easy to do business with you. :) Following up on it, you could say something like... my calendar is so lonely without you.

The point is a pattern interrupt. They get attention because not many people take the time to do this type of thing.
SDM
Valued Contributor
0
Sales development manager
I keep it to the point and it helped in saving the time of both the parties... Unless I am unsure of anything
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