The War Room
Discussion
Post

CSM's presentation training

For the love of God, please teach your account managers to stop asking: "does it make sense" during their presentations!!!!


Rant over




🧠 Advice
👨‍❤️‍💋‍👨 Customer Care
4
Oz
Ozz
Politicker
+6
Account Executive
Yeah, that's douchey and you're talking down to them. Use "does that resonate with you?" instead
CuriousFox
WR Officer
+11
Senior Account Executive
How does that sound to you?
Are there any questions before we move on?
What feedback, if any, would you like to share?
DrunkenArt
Politicker
+6
Sales Associate
I always liked "Is everyone feeling good about this, or do you have any questions?"
Th
TheIncarceration
Opinionated
+1
SDR Manager
I also like rephrasing it to "Am I making sense?". Puts the onus on you rather than the customer
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