Current and Previous BDR/SDR(s) -- What are 3 things you wish your company trained you within your first 2 weeks of onboarding?

Hey everyone,


I'm building out a fresh BDR and SDR team from scratch with a fast growing startup here in the Boston. We do have a 2 week onboarding/training plan that's okay but I need to build something that scales as we grow and gets people ready to contribute.


When you were just getting into a BDR/SDR role what did you feel like was most valuable for you to learn and progress?


Here's the first 3 things I can think of to add:


- I think role playing is huge and very effective

- live dials + feedback (going into a room and getting everyone comfortable making calls in front of each other, including myself)

- Understanding our product (at the same level of our AEs), value proposition and how we help our customers (so when they reach out, our messaging is not self serving and we are truly bringing value to our buyers)


Outside of processes internally and navigating tool sets, I'm curious to hear your feedback on how I can train the best talent coming in.


Thanks!!

☁️ Software Tech
🥎 Training
📬 WR Feedback
9
BasstheBear
Opinionated
2
Business Development Representative
I think you’ve hit the nail on the head with your 3 priorities. Maybe something that you might be overlooking is the administrative stuff like rules of engagement, opportunity progression and such. The small things like that help BDRs fine structure within the ambiguity of a start up. Just my thoughts!
UrAssIsSaaS
Arsonist
2
SaaS Eater
Open call shadow sessions have been incredibly valuable ramping my team. They are a nice layer on top of the role plays and can see live what to expect and how the best of the best handle certain situations. 
NoSuperhero
Politicker
2
BDR LEAD
Time management. While I may be organized, learning how to manage your time to optimize prospecting is key part of the SDR role.
Tres
Politicker
1
Account Executive
Understanding the value prop and the company sale cycle are important
JC10X
Politicker
1
Senior Sales Manager
Besides your product, how can you help them understand your customers?
TheRealGMoney
Arsonist
0
Sales and Business Development Manager
These are all great thanks for the feedback!
gundaal
Good Citizen
0
BDR
100% the customers - if I could get into the prospects head before learning about the product, I’d be able to empathize with them a lot better. Teaching product is fine, but teach me exactly what bothers a prospect that your product solves for, what their day to day looks like with out your product, what emotionally frustrates them, and I guarantee that if your SDRs have the right motivation to help, picking up the phone to prospect (in addition to other channels) won’t be a problem.
IYNFYL
Politicker
0
Enterprise SaaS AE
The last company I was with they had the SDR do cold calls and shit you not, the first question they ask was "Can you connect me with the CEO?".  He was baffled on why he never got a live person if he even got transferred at all. 
CuriousFox
WR Officer
0
🦊
How to use internal tools.
39
Members only

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