hunnybunny

SaaS Sales

customer service reps are the bane of my existence

I got an angry call from one of my accounts the other day saying that she was looking for help with a question on her personal account, so she called our cs line instead of me (I handle group accounts).

Well, turns out this idiot doesn't know anything and in the middle of the call goes "hold on, I gotta pee real quick" and sets the phone down to go to the bathroom. Like doesn't even place her on hold?? She could hear all the commotion of the office going on in the background and said she waited on hold for like five minutes before just hanging up.

Are you kidding me??? Why in the world would anyone think that's appropriate? They could have easily said "let me place you on a brief hold while I look into this issue further" and then gone and taken a dump. I was so embarrassed for everyone involved.

What kind of idiotic stuff does your cs team do to embarrass you and your company?

🏰 War Stories

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12 comments

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funcoupons

WR Officer

10

👑

Recently had a CS rep argue with a customer that they didn't req to add a feature without asking myself privately if it was in fact requested. Spoiler alert: it was.

Genius.

CuriousFox

WR Officer

7

🦊

Excuse me, what?

jefe

Arsonist

6

🍁

Huh!?

I thought CS LOVED putting people on hold.

I straight up thought that your prospect was going to hear him peeing though.

hunnybunny

Opinionated

2

SaaS Sales

That would have been a way better end to the story. The rep was in the office so he just straight up took his headset off and walked away. I couldn't believe it.

jefe

Arsonist

2

🍁

Utter madness. Should be consequences for suck dimwittery.

Sunbunny31

Politicker

4

Sr Sales Executive 🐰

That is incredibly unprofessional. I'm aghast.

Pachacuti

Politicker

2

They call me Daddy, Sales Daddy

CSRs are generally entry level. Entry level today = people with little to no phone etiquette skills due to never actually making calls (always texts or DM/PM). But they are expected to have professional-level skills with inbound calls.

I think this is what they mean by the term "Cluster-F***"

TennisandSales

Politicker

2

Head Of Sales

i mean....is that a fireable offense??? seems close to it!

hunnybunny

Opinionated

2

SaaS Sales

I would think so! We even pulled the call because I figured there was some exaggeration going on from the client.

I kid you not. “Hold on, I gotta pee real quick”

SADNESSLieutenant

Politicker

1

Officer of ♥️

Very nice

SmartPlayWay

Executive

0

Biz Dev Manager & Key Accounts

My CSR attempted to quote out an entire complex laboratory system, without me and simultaneously without several components. When I talked to the customer and explained the situation, the customer $hit themselves and got severe sticker shock. I don’t know if they recovered yet.

Kosta_Konfucius

Politicker

0

Sales Rep

My old company they would also be in charge of SRs, they would literally just put resolved and not respond to the client. Then they would yell at us

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