Thanks to everyone that responded to my initial post on this topic. In order to keep the confidentiality of my customer's name and people involved I scrubbed some of the information, and to make this easier for all interested, instead of posting a huge text stack, I created a file and put it in my wetransfer account.
Also, I haven't included every single step as it would be too long, but I'm more than happy to add info as we go through it
you can get it here: https://we.tl/t-iYgI2qb9eK
With the information on the file, what's your take on why we lost? And again, I know there's information missing so please feel free to ask. I'll share my own vision on what I think happened as we go through it.
THANKS EVERYONE!
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