CuriousFox
WR Officer
2
Senior Account Executive
Tell them respectfully you aren't a fit right now but you will follow up with them in 6-12 months.ย 
Blackwargreymon
Politicker
2
MDR
This is a good question. I usually will just tell them that they probably aren't the best fit and give some excuse as to why.
funcoupons
WR Officer
1
๐Ÿ‘‘
Are you talking prospect or current client that's already using your services?
Kiona
Opinionated
0
Head of Business Development
prospect
funcoupons
WR Officer
2
๐Ÿ‘‘
Like others have said, saying "I'll be honest with you, I don't feel that we're the right partner for you as I don't think we'll be able to meet your expectations" or whatever verbiage makes sense. It's a classy move to refer them to a competitor so it looks like you actually care about them.
paddy
WR Officer
1
Director of Business Development
This is a good question. I usually will just tell them that they probably aren't the best fit and give some excuse as to why. You can try saying that you really are looking out for them and don't want them to pay a lot of money when they just "aren't quite there yet". If they're going to end up costing you more money in onboarding/success then they aren't worth the headache.ย 
paddy
WR Officer
2
Director of Business Development
But also make sure you have some more suitable people you can refer them to. Even if it's a competitor, it's worth it.
Chep
WR Officer
1
Commercial Account Executive
Thank them for their time, but tell them you don't believe they will be a good fit. Be upfront and honest. Some customers seem to want to sign on and then complain about everything to the point you are wasting so much time it's not worth their money. Better to just be upfront and not do Business than give in to make an extra dollar.
JuicyKlay
Celebrated Contributor
1
AM
Tell them you don't think it's going the partnership is going to be a good fit but you appreciate all of the time. You don't have to go in to detail.
Clashingsoulsspell
Politicker
1
ISR
Like others have said, saying "I'll be honest with you, I don't feel that we're the right partner for you as I don't think we'll be able to meet your expectations" or whatever verbiage makes sense.
Tres
Politicker
0
Account Executive
If you walk away for a valid reason, people will respect that. They may be upset at first, but over time it'll prove to be the right move
BulkPony
Tycoon
0
Enterprise Account Executive
Several years ago I was dealing with a huge company that had a terrible procurement and contracting process. While they were a huge company, the revenue they were bringing to our company was tiny. After dealing with their procurement and legal teams for several weeks I told my contact that we should part ways as it simply wasn't working. He literally told me "no, that isn't an option, we're moving forward with you."ย 

Finally got the deal wrapped up and never heard from them again. Definitely was not worth the time and effort.ย 
Salespreuner
Big Shot
0
Regional Sales Director
Being honest in saying that , we ain't a great fit for your real need. Thanks
MR.StretchISR
Politicker
0
ISR
Depends on how they are comped, but I think a gift is appropriate for big deals. Bottle of champagne/wine, gift card, something like that would be best practice.
Mr.Floaty
Politicker
0
BDR
In my role sales cycles are fast and not a ton of assistance is needed but when I do, I be sure to thank them internally every chance I get!
Cyberjarre
Politicker
0
BDR
Send a gift at some point in the year
13

How do you all handle a situation where a prospect has a contract approved and is ready for signature, but one of their family members just passed away? Want to be extremely sensitive to the situation...feel there's never a "right" time to reach out and never want to be salesy...

Question
20
7

When you offer the prospect everything they want and won't buy?

Discussion
13
Closed prospects with cold feet?
Mr
MR
Cl
+28
Mr.Floaty , ย  MR.StretchISR , ย  Clashingsoulsspell ย  and 28 people voted
*Voting in this poll no longer yields commission.
4

How do you get around someone saying they can sign off on this knowing they canโ€™t

Question
10