In sales, we all manage customers and deal with their shit. As sales reps, dealing with rude customers can make or break our year if it means keeping them around. Other times, they make you hate your job and question being in sales.
I started on an account a few months back that was in rough shape. Tried to grab it by the horns and make them happy - admitting our faults and trying to make up for it. My team has gone above and beyond to provide time and resources to help. The customer has now turned frustration into being straight up rude and unprofessional towards me. The customer resorted to name calling in emails and cursing us out on the phone, but myself and my team have remained professional throughout. I am at the point where I do not want to work with a customer who is simply down right rude.
How would you deal with a customer who is extremely unprofessional?