exec
Acclaimed Answer
2
Account Executive
You've said all that you need to say. I absolutely despise vendr. Those snakes will take push the boundaries on referencing past deals they've worked and concessions they've been able to squeeze out of us AE's!! They also do not help expedite the legal/security process and are simply just another cook in the kitchen trying to get something out of the process.ย 

When dealing with vendr it's important to remember you don't necessarily need to keep the same attitude you have with your customer. I always start off by acknowledging a 2 things...ย 

- I've worked with Vendr before, I do not need the "I was an AE and wanted the opportunity to sit on the other side of the closing table, I'm here to help" spielย 
- We do not tolerate any references to past deals and all negotiations are handled on a case by case basisย 

CuriousFox
WR Officer
1
๐ŸฆŠ
Can you be a little more specific? You may get more responses.ย 
ThunderP
Good Citizen
1
Account Executive
Thanks@execย I appreciate the advice. I love a good negotiation as much as the next guy, but their business model and approach thus far has really rubbed me the wrong way.ย 
exec
Acclaimed Answer
0
Account Executive
couldn't agree more!
poweredbycaffeine
WR Lieutenant
1
โ˜•๏ธ
Bumping this thread up. We have had 5 deals this quarter get VERY squirley because we are waiting on Vendr to do their job. They leverage shitty tactics, like @execย brought up, to squeeze you. It feels like they are a bunch of ex-reps who saw a lot of deals die in procurement, and now they want us to feel the same pain. Has anyone had to go through them lately?
BrodyMagnolia
Contributor
0
Manager, Mid-Market Sales
@poweredbycaffeineย ive run into Vendr a few times recently and had a wide range of experiences. best advice i can give is to try to identify them as early in the process as possible-- not unlike a heavy scrutinizing procurement team-- and try to make sure your buyers/champ is close to those conversations. Worst case scenario ive seen is they pop up out of fcking nowhere at the final stage and try to drive the price down, slow the purchase process down, & hold you up against the end of the quarter. Best case is involving them throughout the eval process and making sure theyre in on any concessions you provide-- so they can claim they added value.

to @execย 's point- their ceo markets the "buyer" role for AEs trying to get away from a quota... fck these guys
poweredbycaffeine
WR Lieutenant
2
โ˜•๏ธ
Per your two cases, I've always gotten the worst case. It drives me mad that we have a rep there that is our "go-to" and they conveniently forget how our pricing and packaging work at the final hour.
salesdingo
Fire Starter
0
Sales VP
Not only does Vendr try and extract their pound (or two) of flesh, but then they publish ACV data about your company, so now your deals are effectively bracketed. I've done two deals through them, and next time I'm going to insist that the contract is kept confidential - and write it into the agreement - no sharing with 3rd parties. Want proof? https://www.vendr.com/insights/saas-trends-report-q1-2023
Beans
Big Shot
0
Enterprise Account Executive
Haven't dealt with them yet but I feel it'll happen soon, any context?
9

Dealing with Unprofessional Customers

Advice
23
How would you handle this type of client?
19% Just deal with it
38% Call out there unprofessional behavior
42% Cease to work with a customer who treats people this way
2% Other?
48 people voted
4

Dealing with tragedy

Question
5