Discussion: Using a "white" name while on the phone.

Hi everyone,

Wanted to open a discussion on the ethics of using a "white" name while on the phone.

I personally have a native name and when selling to certain countries it can sometimes trip up prospects/slow down conversations.

For a period of two months at my old job, I used a white name, just an english translated version of my name to be honest, nothing huge in difference.

The difference I had in conversation and rapport building was absolutely staggering. I had customers saying my "name" multiple times in conversation, even sometimes signing off by saying "hey thanks x for the help", it was really nice building that kind of rapport with the customer.

Ethically, do people see anything wrong with using this tactic? I understand we're technically lying to the customer, but I personally feel it allows the conversation to flow smoother and helps build better rapport.