Do you apply emotional intelligence when dealing with a client?
20
CuriousFox
WR Officer
8
๐ฆ
Funny you ask this. I'm currently gathering myself before I have a "come to Jesus" meeting with a client for almost electrocuting one of my techs.
The job of an AE never ends with a signature.
The job of an AE never ends with a signature.
figjam
Opinionated
0
Enterprise Sales Executive
Really earning your commish on this one, CF.
CuriousFox
WR Officer
1
๐ฆ
If he doesn't send my shit back. We shall see.
Also I โค fig.
Also I โค fig.
figjam
Opinionated
1
Enterprise Sales Executive
Hopefully he does - this sounds like itโs an epic story for a future post with all the moving pieces
funcoupons
WR Officer
5
๐
Yes. Do you?
alecabral
Arsonist
3
Director - Digital Sales Transformation
Well, if you were properly trained, the minimum you're doing is building rapport with the other person and that's actually emotional intelligence at play. And that's like the bare minimum, so yes.
happyhunter
Politicker
0
spittin' sunshine
100%!
BusterMcDialRipper
Politicker
2
Director of Dials
I always get emotional with the client
cw95
Politicker
3
Sales Development Lead
'How are you doing?' Well, actually, not great...
poweredbycaffeine
WR Lieutenant
2
โ๏ธ
I have to work really hard at dropping my pragmatism when speaking with customers/prospects. I don't do it often, but when I do, I leave the meeting feeling exhausted.
youKNOW
Politicker
1
Sales Manager
Nope...just tell them to f*ck off if they don't send an order.
BmajoR
Arsonist
1
Account Executive
In every step of the process, yes.
happyhunter
Politicker
0
spittin' sunshine
To me, finding the emotional connection is pivotal to success and closing deals. It's not just a business transaction...you're helping someone in a positive way with your services or products. So yes, naturally I apply emotional intelligence because I am a human who cares...and also wants to get paid ๐
mitts2
Politicker
0
Account Executive
People buy from people so yes... on every single call.
Finesy
Valued Contributor
0
Account Representative III
always.
sales7
Politicker
0
Commercial Product Enablement
if you don't you won't get far
sketchysales
Politicker
0
Sales Manager
I think emotional intelligence in sales is deeper than many posters here are speaking about.ย Its not just getting a relationship with your client, its about hearing the message behind what they are saying and using that to your advantage.ย Very rarely will a potential client say that they have a rubbish supplier to you in a discovery meeting, especially if that supplier was a previous decision of yours but if you use emotional intelligence to your advantage and ask the right questions you may find out more than what they are actually saying.
mollybloomstanaccount
Politicker
0
AE (Account Executive)
Yes, active listening is a major skill to cultivate
ThomasRCallahanIII
Politicker
0
Enterprise Account Executive
Yes. Empathy and knowing how to read a room. The latter being more important on a call with no video.
GDO
Politicker
0
BDM
Selling is an emotional proces on the buyers side. Of course you should be empatheticย
eman
Politicker
0
Account Executive
Yup, have to.
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21 comment