SalesViking

Partner Dev Consultant

Do you respond to "take me off your list"

As more and more people get out of that quarantine vibe where we were all in it together, I notice an increase in the take me of your list, I'm not interested, you should kill yourself type of emails.

Do you respond with a canned response, curated for that prospect or just add it to your suicide note?

💌 Cold Emailing

36 comments

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LordTyrion

Good Citizen

VP of Sales / Co-Founder

Our reps respond with this template which they can adapt to their own tone of voice. Apart from hire 6 - he has to copy it word for word.

"Thanks for taking the time to respond. We don’t have a list; I target a very niche group of buyers experiencing (customer challenge) in the X space, currently working with Y & Z so wanted to share some insight. I completely understand a cold email isn’t a great starting point (but in the current climate I have limited options). Rather than remove you from a list I’ll add a note to salesforce that you do not wish to be contacted."

Mostly gets ignored but turns around 8% or so.

goose

Politicker

Sales Executive

Curious to know if the team included any of this information in their initial outreach...

Stringer

Arsonist

SDR

Yes. I've actually had crazy success with this stupid reply that most salespeople would discourage.

SalesViking, appreciate your response, definitely don't want to bother you and will stop reaching out after this email, was really just thinking you'd be a good fit for us as we work with several companies in your direct space.

I'll leave you with a brief overview but will consider this convo closed.
- feature dump
- feature dump
- feature dump
- feature dump
- feature dump
- feature dump

If this ever becomes applicable or of interest, I'm happy to chat.

Cheers,
my name

30% of the time I get the response with, "actually this may be of interest". My guess is in our email cadence they "kind of" know what we do, but when they just read the features, there are usually 1 - 2 things they didn't know we did and now they are interested. Last year, closed 50K from stop reaching out emails.

NOT A GOOD SALE APPROACH, BUT WORKS WHEN THEY HAVE ALREADY SAID NO.

MSPSales

Politicker

Partner Development Manager

I really like this - I’m going to give this a try and see how it goes

Stringer

Arsonist

SDR

No promises haha. Most sales leaders would say don't feature dump but hell, they already said no. Something you drop might turn some heads.

Had a response to this yesterday "didn't realize you actually pull the data, I thought I'd have to manually upload everything. Snag a time on my calendar link, I'll give you 30-minutes."

A few of those a month and deals will start showing.

betweenworldandme

Good Citizen

Enterprise Account Executive

Haha. This sounds doable. I'm trying this today. :D

TheRealPezDog

Notable Contributor

Sr. Business Development Manager

Literally just tried this, will let you know how it goes... prime though, it's a great way to pitch them one more freaking time whether they like it or not!

fuzzy

Notable Contributor

CMO (Chief Meme Officer)

Sometimes. Really depends. If it's a higher-up, no - because they can kill the deal. If I'm hunting for prospects to work up the ladder, then I usually respond with a gif

Filth

Tycoon

Live Filthy or Die Clean

Thank you for this, from now on I'm sending gifs of random people, animals, or things waving goodbye.

LordBusiness

Politicker

Chief Revenue Officer

I'm curious what GIF you respond with?

funcoupons

WR Officer

👑

What types of gifs do you send?

Sales4what

Opinionated

Co-Founder & VP Sales @ PLURiTy

Yeah Im curious also, what Gif do you respond with

CaneWolf

Politicker

Call me what you want, just sign the damn contract

This somehow might be the single most requested piece of advice on an active post on Bravado so far.

Stringer

Arsonist

SDR

Gif idea is funny, but not productive. Archived immediately I presume. Any actual replies? Seems like a waste of an email if you ask me.

JuicyKlay

Celebrated Contributor

I respond with a quick personalized vidyard calling them by their first name letting them know there is no list and I am just genuinely interested in them (their role, company, etc) and wanted to see if there was an opportunity to help. I end saying the door is open and if there’s a better time to follow up, let me know.

Stringer

Arsonist

SDR

@JuicyClay the Vidyard sounds promising. Any replies?

whiteiversons

Valued Contributor

Always - hit them with a quick 'will do' and smile and move onto the next one. Leaves a good taste for your company in the prospect's mind for when you inevitably run into them again when the deal closes

CadenceCombat

Tycoon

Account Executive

Just leave it. A sales enablement tool like Salesloft or Outreach will be set up to stop sending emails with any reply so job done.

Mister_Exquisite

Member

Business Development Manager

Simple answer is, yes. The worst answer is no answer at all...

SlanginSaaS

Opinionated

Strategic Account Executive

I respond letting them know that I will update my notes in SFDC so that my SDR will not reach out. I then add a line about our value, similar to@LordTyrion's comment and add a product brief or upcoming webinar link if they are interested to learn why similar companies are modernizing with us.

Stardust

WR Officer

President

Great response. Esp the link to upcoming webinar or customer case study video. The latter, I've found gets more views.

Gerro

Regional Sales Manager

Hit them with this: https://blog.hubspot.com/hs-fs/hubfs/00-Blog-Related_Images/66668499.jpg?width=400&name=66668499.jpg

Premium_User

Fire Starter

Sales Manager

Was it a list though ?

Does it *smell* like a list as far as the prospect is concerned?

Or is this a key prospect you've done your research on?

Since I've moved to decision making, if I've responded "take me off your list" it's because I've clicked through to the content / website and have identified there's no fit.

If I say "it's not of interest", that means I respect what you're doing and the effort you're putting in but it's not for us

If you put in a good shift on a cold call I'll tell you outright - either where you've researched our company/industry or were clear in what you *don't* know and wanted to find out on a call

pmoney88

Opinionated

Business Development Director

A lot of times we get "Thanks for sending but not interested"

One of the more senior guys at the firm has responded "Happy to have sent it along. Out of curiosity, who is this not of interest?"

Anyone ever have any luck with the "Why not?"

funcoupons

WR Officer

👑

I do respond, usually with a "I don't have a list, I was working with some other orgs in the area and thought I should reach out to you as well, all the best." And then I do reach out again down the line - preferably to a more receptive prospect.

LordBusiness

Politicker

Chief Revenue Officer

I usually just leave it, side note this is one of my pet peeves in prospecting. I mean, what is it 1997? You think we're all sitting here working down an excel file? Something about this response just drives me INSANE

CaneWolf

Politicker

Call me what you want, just sign the damn contract

There are a lot of crap companies that still do it that way.

Stardust

WR Officer

President

And there's this thing call anti-spam and privacy regulations that require marketing/sales to remove (and time stamp) the person from the list. There are 100+ state bills in the works that are will tighten what is and is not permissible in outbound emails. More impact on Marketing than Sales ---- it's gonna get ugly if govt decides to enforce violations.

Enrossie

Opinionated

Inside Sales Manager

I work solely inbound so if they ask to be taken off of my "list", I usually just Bad Fit / Do Not Contact and move on to the next lead. I do like @LordTyrion's response. Need to add that to my templates!

NorthernSalesGuru

Politicker

Manager, Outbound Sales

Honestly, no, just a waste of time and effort for me.

Most my emails have an unsubscribe link. It’s on them.

if you’re adding things that prospects say to you to a suicide note, it might be worth a career change...can’t let it get to you...

PeterSwan

Opinionated

Sales Specialist

Imstillonmute

Contributor

Account Executive

I'm not a huge fan of sending gifs in an email. I'm sure that they work some of the time though. I like to send something similar to what Stringer wrote a few comments down. My mindset is stay professional and even if they don't buy now, you may not be at your current job forever. I'd rather not burn a bridge because you just never know

SleuthstarSDR

Opinionated

Sales operations for SaaS Corp

I just did a recent project for the other SDRs at my company and from research, client feedback, and Sales feedback. I found that the best way to handle the “ take me off your list “ objection is respond with positivity and understanding . Say something like this either on the phone or in and email .... “ I absolutely will, and I will even send you an email to confirm. It will have a few links that will give you insight into what we do, so that if you ever find yourself needing resources you can reach me.”

At the end of the day legally they have a right to always get off an email list or phone list, so you have to honor their request. But timing is everything and sometimes you have to play the long game.

AnchorPoint

Politicker

Business Coach

Can't help but hear Annie Duke saying "Quit more!"

CuriousFox

WR Officer

🦊

I say ok and then call a different person.

goose

Politicker

Sales Executive

If you are sending canned emails to a list... yes.
If you are sending vague emails to random people... stop.
If you are doing your research and identifying potential buyers... no; keep going.