This would really apply to scenarios where you’re an AE only responsible for new biz and the CSMs take care of the relationship/success/renewal. Basically you’re not involved after signature.
I find a decent number of deals I’ve closed have churned after their initial term. It doesn’t affect my compensation but i kind of feel bad. Sometimes I get it and didn’t think they were a great fit but thy signed the contract and paid their bills so what am I supposed to do? That said, sometimes customers churn who we’re a ton of work to get signed in the first place and then even fit your ideal customer profile yet it doesn’t work out. In those scenarios I do blame the customer success side of the business.
Ultimately, I’m not a part of the fulfilment but it still causes me anxiety when things don’t go well. So long as I don’t misrepresent the functionality I don’t see how I could be blamed but I feel some kind of guilt associated with it.
Do others in a similar position feel this way or do you not worry about it so long as you sold the product as is and they paid out their term?