TheVeteran

Enterprise Account Executive

Does your executive team listen to sales?

Curious if you feel like your C-Suite takes advice from long-term sales reps, based on their experience in the trenches, and what changes should be made strategically or organizationally to be more effective as as company. Any good examples of how they set up the feedback loop and how/if it paid off?

Does your senior leadership listen to sales?

Attached poll

They are constantly listening and adjusting based on feedback From time to time they'll want to hear some war stories We get a survey every so often and wonder if anyone reads it They love to listen and then seem to do the exact opposite of what we say I've never even said hello to my C-Suite

*Voting in this poll no longer yields commission.

8 comments

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SalesPharaoh

Big Shot

Senior Account Executive

Love the They love to listen and seem to do thr exact opposite option...super relatable

CadenceCombat

Tycoon

Account Executive

Yeah, what is the deal with that? lol

TheVeteran

Executive

Enterprise Account Executive

I should have added another option, "they'd rather pay 50k for an outside consultant who knows nothing about our business"

SalesPharaoh

Big Shot

Senior Account Executive

Hahaha exactly @TheVeteran !

SalesPharaoh

Big Shot

Senior Account Executive

@CadenceCombat it's like confessions makes you feel good about yourself but you know you won't change.

CuriousFox

WR Officer

🦊

Ok this got me 😆

TheVeteran

Executive

Enterprise Account Executive

@curiousfox it blows my mind! love listening to someone come in with ideas we tried 5 years ago or sales methods that worked at Xerox in 1991

SADNESScounselor

Good Citizen

VP National Accounts

We’re a decentralized sales team, spread across the continent. We also have a secondary distribution channel. Both provide feedback constantly, but mostly through the annual NPS score survey.

The really difficult part is we’re part of a global conglomerate, which has large operations in the European market, which gives direction for targets and product dev. Regionally, we have weekly calls to discuss deals, monthly follow ups on the Monthly NPS score survey and adjustments are made based on follow up from the survey and quarterly strategy meetings.

It’s a big ship that requires a lot of approvals for major changes. COVID caused more of a Suez Canal result to change vs excavator (feedback).

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TheVeteran

Does your executive team listen to sales?

Does your senior leadership listen to sales?

8 comments

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