I've been working an account for the better part of 4 months and have been delegated to a very green individual who doesn't just lack the understanding of how Saas platforms work, but seems to lack the understanding of how their own company operates. I've laid out the traditional buying process based on what we've seen with other customers and have tried multiple angles to get connected to the Economic Buyer, but keep getting delegated back to this individual.
What is the best way to help drive the evaluation of our software and ensure that this individual is successful and looks good within their own company while simultaneously ensuring that my main line of communication is with the Economic Buyer moving forward?
(Note, even the EB has previously delegated me back to this individual as I don't believe I attached to a big enough problem for them to take interest).
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