Feedback between peers

Giving and getting feedback is so important for the sales and professional growth process we forget how to give it and even less how to take it.


@Chep made a post a while back referencing the importance of leaders giving feedback and there is a small discussion there in regards to that. However, I want to take a little bigger dive into this. The link to the discussion is at the end of the post.


In regards to feedback make sure you're doing the following:

  • Request feedback often.
  • Build rapport with people from whom you want feedback. It's really important for you to build strong relationships with your peers that way you're comfortable when you're giving and receiving the opinions of others.
  • When you begin to hear feedback, go into “listen and process” mode. NEVER take it personally.
  • Always acknowledge the feedback you receive as valid (Even if you don't immediately see the value from it right away). If you think the feedback is misplaced, don’t be defensive or make excuses, or else the feedback will stop and no one wants that.
  • Ask questions and try to learn more about why the person feels you did a bad or good job and where you need to improve. Asking questions doesn't mean you're being dismissive, it just makes you understand where they are coming from, their perspective is important, so listen.
  • Be thankful to the people you get feedback from so they know it is appreciated and feel comfortable continuing to share their observations.
  • Provide positive feedback, we all know how correcting the negative usually doesn't work. Positive reinforcement is a much better approach.
  • When necessary, give hard feedback but always building on the positive.


In other words, make others around you feel valuable. Also having feedback sessions with your peers helps bunches! Especially if you have savages that are better than you from whom you can learn often.


I took some of these from Sales Development Cracking the Code of Outbound Sales by Cory Hilmon


Would love to hear from the rest of the WR what else you find important in giving and receiving feedback and what else you'd add to the list!


Here's the link for Chep's discussion if you want to add to it.

https://bravado.co/war-room/posts/the-best-way-to-give-receive-feedback

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20
Kinonez
Celebrated Contributor
5
War Room Enthusiast
The first bullet point is on spot for me (not that I didn't read the rest) But It makes your manager know you want to improve. Sharing a good or bad call and asking for feedback is powerful! I recommend doing it at least once a week! It will make wonders for your development!
AlphaCharlie
Arsonist
4
Account executive
The parenthesis part got me laughing so bad!
BmajoR
Arsonist
5
Account Executive
Thanks for taking the time to write this out. Any good salesperson craves feedback - its the only way to truly improve your craft. 
NoSuperhero
Politicker
2
BDR LEAD
100%! Thank you for taking the time to read it! What's the number one feedback you'd give your former self on the first day at the sales job?
BmajoR
Arsonist
2
Account Executive
Be easier on yourself. I'm my own worst enemy and as a BDR it really added a lot of stress to my life. Once I learned how to go with the flow and limit my worries to what I could control, I felt way more at ease. 
AlphaCharlie
Arsonist
4
Account executive
Asking questions and trying to learn about the "Why" so underrated! you need to understand your solution, not just read a talk track! Wish my reps would get this! 
NoSuperhero
Politicker
0
BDR LEAD
For sure! I think I didn't ask for it enough at first because of what I mentioned, afraid of looking comfrontative. It knowing how to ask the whys and hows.
Lenca
Politicker
2
BDR
Giving positive FB is key, as a manager or fellow rep, make sure you are not hurting other's feeling! Hahaha what am I talking about we have no feelings!

NoSuperhero
Politicker
0
BDR LEAD
Hahahah, its important to know how to take feedback. It's how we grow, making mistakes and we need to know when we make them.
1nbatopshotfan
Politicker
2
Sales
This is really well done. Thoughtful content. 
Cuervo1994
Good Citizen
1
Sales Development rep
100%, getting feedback from peers is the best way to become successful in sales.  
NoSuperhero
Politicker
1
BDR LEAD
Yessir!! It gives you a perspective of where we are in the process. There's something wrong when your managers don't want to give you FB anymore.
JC10X
Politicker
1
Senior Sales Manager
Feedback is gold! Glad you see it that way! Lots of folks relate feedback with something negative. Yes, delivery is also important.

Make sure to be specific, give examples of the event and what right sounds like, never give feedback without the latter.
NoSuperhero
Politicker
0
BDR LEAD
I agree JC, specific is terrific!
Chep
WR Officer
1
Bitcoin Adoption Specialist
Love this. Thank you for the fire post and using the search bar to build upon my earlier thread. Also some great advice you listed in regards to feedback. 10/10 post
EH20
Politicker
1
Manager
Communication communication communication. The key to success in business
NoSuperhero
Politicker
0
BDR LEAD
Key to succeed with others period. I can't get into enough with the wife on this point, MORE COMMUNICATION
MaximumRaizer
Politicker
1
Sales Manager
Thanks for taking the time to write this out. Any good salesperson craves feedback - its the only way to truly improve your craft. 
Blackwargreymon
Politicker
1
MDR
Make sure to be specific, give examples of the event and what right sounds like, never give feedback without the latter.
Clashingsoulsspell
Politicker
1
ISR
Thanks for taking the time to write this out. Any good salesperson craves feedback - its the only way to truly improve your craft. 
deathbysales
Politicker
0
Vice President, Sales
I personally love feedback from my peers (I am in sales we love to hear how great we are) but it throws people off when I ask for feedback. After most sales calls, if a SE, Customer Success, Technical Manager, marketing, legal whoever is on I will ask "Do you have any feedback for me on the call?" How can I improve next time?" "what went well?" 

Rarely do I get honest feedback because I think it freaks people out and they don't want to "hurt" my feelings. If I need to give someone "negative" feedback I like to sandwich it; one positive, one negative, one positive. Sometimes asking via slack or messenger takes the pressure off but people are not accustomed to this from peers in my opinion.   
Swarthymovie
Arsonist
0
SDR
I love the way you see feedback and totally agree with it, thanks for sharing it mate 
GDO
Politicker
0
BDM
I try to do it for myself after everycall. I also ask my peers to do the same for me if they join one of my calls. 2 positives and good negatives every time. 
MR.StretchISR
Politicker
0
ISR
Thanks for taking the time to write this out. Any good salesperson craves feedback - its the only way to truly improve your craft.
3

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