Justatitle
Big Shot
7
Account Executive
Is it bad that I thought you were talking about the Democrat national convention but now realize itโ€™s the do not contact. Thatโ€™s a violation of GDPR and if they can prove it is liable for a lawsuitย 
Mr.Pickles
Arsonist
4
Sr. Customer Success Manager
I feel better nowย 
Justatitle
Big Shot
1
Account Executive
Yeahhhh. Sorry if that was harsh but if theyโ€™re on the DNC and contact them itโ€™s a real problem. Are your leads running short?ย 
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
not at all - just a dumb mistake
Justatitle
Big Shot
1
Account Executive
We all make them. Rub some dirt on it and get after it again fellow savage.
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
it's better ask for permission than forgivenessย 
Justatitle
Big Shot
1
Account Executive
100%ย 
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
:Dย 
Kinonez
Celebrated Contributor
1
War Room Enthusiast
I used to think this ment Do Not Call, which I got the concept but was corrected in a middle of a meeting with my manager's manager
AutoSmiler
Arsonist
3
Account Executive
My team is pretty strict about it but if that prospect is the DM and everyone else in that organization keeps directing you to a DM on the DNC, then you're going to have to at least send a polite email or two acknowledging the opting out of comms, and trying to get some time on the calendar.... maybe a follow-up or two. In my experience, it hasn't gone wrong yet, and I have been able to get a few meetings with DNC prospects....overall is frowned upon where I am currently at.ย 

On the other hand, if you really can't contact them at all and they are the DM find yourself a champion that can get that contact on board with your ability to alleviate their pain.ย 
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
makes sense - ty
poweredbycaffeine
WR Lieutenant
3
โ˜•๏ธ
I'm on the DNC but people still call me...I am polite and tell them to stop calling. Unless they're trying to sell me a used car warranty or lower my Visa, Mastercard, or Discover rates to 0%...then I'm a full-on Kevin.
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
damnย 
DrSmallprint
Politicker
2
Account Executive
I live state side, accidentally called a guy at 11pm in the UK. He was not happy. Also i may have violated GDPR in doing so, still unsure on that one.ย 
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
I called once Australia at 11pm
Clashingsoulsspell
Politicker
2
ISR
My team is pretty strict about it but if that prospect is the DM and everyone else in that organization keeps directing you to a DM on the DNC, then you're going to have to at least send a polite email or two acknowledging the opting out of comms, and trying to get some time on the calendar.... maybe a follow-up or two. In my experience, it hasn't gone wrong yet, and I have been able to get a few meetings with DNC prospects....overall is frowned upon where I am currently at.ย 
GDO
Politicker
1
BDM
What is the DNC?
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
Do not contact list
GDO
Politicker
2
BDM
I think everybody in sales made this mistake. I once found a prospect that replied to a mail โ€œdonโ€™t send me any mails anymoreโ€, so we just started calling him.ย 
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
Just did it xD
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
haha ring ring
TheSolicitorGeneral
Politicker
1
Small Market AE
I'm assuming you mean the do not contact list. Whenever I've called them, they don't seem to mind too much
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
this one minded a little toooooooooooo much
Kinonez
Celebrated Contributor
1
War Room Enthusiast
Yeah. It wasnโ€™t pretty, the client got upset and had to spend a whole day manually deleting every contact from the list so it wouldnโ€™t happen again ๐Ÿ˜…
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
sounds like my team will do the same ahhaha
Kinonez
Celebrated Contributor
1
War Room Enthusiast
Good luck! Sorry I wasnโ€™t much help ๐Ÿ˜…
Stardust
WR Officer
1
President
there's software that manages this.ย ย 
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
name!!?
Stardust
WR Officer
1
President
means you'll probably need to talk to your marketing people ;|ย  They should be on top of this.

Integrate.com, salesloft.com, Vanillasoft, Groove. ZoomInfo is supposed to also capture that info and update your record when augmented/tagged. For outbound sales - Bright Pattern, Magellan Solutions. Not sure about Gong.io
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
woow such a generous list - ty!
Kinonez
Celebrated Contributor
0
War Room Enthusiast
Zoominfo is soooo useful I can't explain how good it is!
iworkinchonies
Politicker
1
Account Executive / Chronic degenerate
Back in the day of my company our SDR/BDR team had really bad tendencies to put prospects on a DNC list even if they said "Now is not a good time" we have had some fun conversations with people who really meant don't f*cking call but some of them have ended up buying sooooo... ring ring m'fers!ย 
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
Ring ring m'fers - best quote Q2 by @iworkinchoniesย 

antiASKHOLE
Tycoon
1
Bravado's Resident Asshole
No such thing as a DNC list when it comes to b2b. So I'm not afraid of calling the accounts.ย 
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
I'm just concerned about the next steps here haha
antiASKHOLE
Tycoon
1
Bravado's Resident Asshole
What do you mean?
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
how the client would proceedย 
Stardust
WR Officer
1
President
There is a thing such as B2B DNC = it's called opt out.ย  You can call if your 'business' is relevant (really, really) to the person's role. If not and your trying to worm your way into the org - you could run afoul of the regs - depending if the B2Ber is in a bad mood and has time to file a complaint.ย 
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
gotcha
sneakysnek
Politicker
1
KCSM
I once emailed someone who had requested to opt-out, but the last guy didn't update the account in SalesForce. Cue a long email reply in which he listed out every Canadian statute I could possibly br breaking, with the accompanying fines (upwards of 14k) per email.

Some people take themselves very seriously. While I understand the frustration, it would have taken less time to mark me as spam and delete the email. So it goes.
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
thank you for the wisdom
AVlas
Personal Narrative
1
Account Executive
I used to do door-to-door and purposely knocked on the ones with the โ€˜no solicitingโ€™ sign on it and pretended I didnโ€™t see them, always a fun time :)
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
hahahaha evil :Dย 
Kinonez
Celebrated Contributor
0
War Room Enthusiast
I used to do door bashing as well and would ocacionally do this just to have some fun. Thought I was the only one!
deviantzen
WR Lieutenant
1
Consultant
We used to call DNC #s from cell phones so there would be no trace in the crm or dial logs
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
Smart - any success selling?
deviantzen
WR Lieutenant
1
Consultant
Some. But rules of engagement made it not as viable if a strat since no records at times (led to some bullshit split deals)
Arsenic
Opinionated
1
National Account Executive
Had the CEO of a company freak out on me after the first call. He spent weeks following up with our privacy team and ended up opening my original email 200+ times.
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
you sure it was not the firewall? sometimes I see 300+ opening but it happened to be the FW
LegacySales
Politicker
1
Account Executive
How's this for a "Sh!G hitting the fan" ?ย 

When I was on the BDR team at said cybersecurity company, we had three BDRs: me (the god's gift to the company), Mr. I-suck-at-calling-but-rock-at-keeping-sfdc-PERFECT (lets call him X91) and Mr. How-tf-did-he-get-hired?ย 

Anyway, we were switching from Tout (R.I.P.) to SalesLoft and a F100 CISO asked to never be contacted again after we emailed them 3times.ย 


X91 opted him out in SFDC, Marketo, Tout and continued prospecting. He did not opt him out in newly adopted Salesloft and of course he somehow got sequenced into a 3x/week email, 2 Linkedin InMail, 5/week call cadence.ย 

The next email X91 had ย was from this CISO and it simply just said "You'll be hearing from our legal team by the end of the week."ย 


The CEO of the company and Corporate counsel got involved for weeks. X91 found a job at a different company and still to this day never uses salesloft due to this nightmare.ย 
Mr.Pickles
Arsonist
3
Sr. Customer Success Manager
sounds like a happy ending to me :Dย 
Kinonez
Celebrated Contributor
0
War Room Enthusiast
Better than your average fairytale for sure!
ChicagoCloser1717
Politicker
1
New Business Development Representative
if you call the DNC then you should also call the RNC. sounds like another solid prospect for your product...hahaha
Mr.Pickles
Arsonist
2
Sr. Customer Success Manager
legitnessย 
MaximumRaizer
Politicker
1
Sales Manager
Yes - sh*t got real
Blackwargreymon
Politicker
1
MDR
On the other hand, if you really can't contact them at all and they are the DM find yourself a champion that can get that contact on board with your ability to alleviate their pain.ย 
MR.StretchISR
Politicker
0
ISR
My team is pretty strict about it but if that prospect is the DM and everyone else in that organization keeps directing you to a DM on the DNC, then you're going to have to at least send a polite email or two acknowledging the opting out of comms, and trying to get some time on the calendar.... maybe a follow-up or two. In my experience, it hasn't gone wrong yet, and I have been able to get a few meetings with DNC prospects....overall is frowned upon where I am currently at.
9

Has anyone else had a prospect add them to a church donations call list in retaliation for hammering their phone?

Question
10
2

Has anyone ever got the CAN-SPAM threat over email?

Question
8
Have you ever received a CAN-SPAM act threat over email?
52% No
33% Yes, once
15% All the time
52 people voted
27
Members only

Have you ever been the reason for a company-wide email?

Discussion
31