No seriously... Has your organization ever enabled/supported you to fire a customer who is more of a liability nett nett.
I am with a large B2B corp (the types that makes money by selling complex software) in a Key Account Mgmt role. A key point of contact in the customer organization is a pain in the a**.
It is like he and his entire project team justify their jobs by delaying the real solution to the problem and think that bitching about my org and pointing fingers is their job description.
How do you shut down such behavior (when their mgmt is also less-inspired maniacs) ?
Have you ever had success in firing a customer for their bad behaviour in a B2B ?
Or tell me where you find rant buddy for me to cool down ? How do you deal with shit like that?
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