I recently got a new job as an AE with an established company slinging the dream of SaaS solutions. I was just assigned an account whose $450k software license will be expiring in September. From all the notes in Salesforce it appears like one singular Director Lady makes the decision on this particular software.
Here’s the kicker - I am not sure what exactly went down, but several of my colleagues told me things went south between this Director Lady and the previous rep after implementation. The previous rep is no longer with the company (I was hired to fill his role, thus, the situation we are in). It sounds like the rep put a bad taste in Director Lady’s mouth for our organization, and the relationship deteriorated quickly. To be fair, I have heard Director Lady isn’t too easy to work with..
What do I say in my email introduction to Director Lady?!?! I have tried to get her over the phone multiple times to win her over with my boy-ish charm; however, due to Rona19 she is still out of the office and there is no mobile number listed. Also once I do.. do I directly reference the poor previous relationship even though I don’t know all the details?
I am not usually stumped, but given I just joined the company and this is a big deal size with even more to be had - along with the previous rep eff’in things up - I am at a loss and need help!!!
Thanks in advance Savages.