Hiring Managers: Can we please stop putting so much weight on how sales candidates have been performing to their past quotas?

I've had this asked of me in every interview I've ever been in and in many applications (just looking for a percentage, but with no ability to add comments or context).

Here's my take: 
 
There is no real standard on how quotas are determined across the industry. Some are annual, some are monthly, some are quarterly. Some are simply based on YoY revenue + stretch and don't account for other political and economic factors. Some are intentionally constructed to NOT BE MET. In my case, if I start to look like there’s a possibility that I will exceed my goal, the quota police jump in and adjust it up (with the justification that I must have been undergoaled initially). 

And second, many of the people not making their goals will lie about it anyway. I’m apparently incapable of lying about it, which is why my frustration. 

So all that to say, can we please stop screening sales candidates based on their ability to meet arbitrary goals at other orgs, and instead focus on asking questions that will help you understand if they will be successful in YOUR organization selling YOUR products/services? For example,

Regardless of whether they hit 3000% to quota at their prior company, if their sales process is not aligned with your process and product, they are possibly not the best candidate. But how would you know?

Focus on asking open ended questions that will help determine their Adaptability….

- “Since you haven’t sold xx before, tell me how you typically approach becoming an expert in new products”
- “This role requires management of a lot more accounts that your prior roles. What’s your approach for balancing your workload and engagement across clients?
- “This role is heavily focused on driving new business, and it looks like your experience is mostly in client retention. What would be your approach for identifying new prospects and managing cold outreach?”

And in other news….The average deal size at a candidate’s current company doesn’t not determine their ability to sell at your company’s average deal size.

Ok, rant over :) Would love to hear if others are frustrated with this as well, or have come up with other approaches?
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14
fidelcashflow
Catalyst
6
Account Executive
I just had this thought after a recruiter call. It was a 15 minute interrogation whith only metric based questions. I'd give answers and it was just on to the next. Then when she finished questions she asked me what questions do I have for her? I'm like dude, you haven't told me a thing about the role and you know absolutely nothing about me outside of numbers? This happens a lot more with external recruiters.

I think it's important to know personas and industries that you sell into and maybe segment. Average deal size focus is the lamest. "oh your average deal size is $15k? Yeah we are looking for people with experience selling average deals of $20k, sorry". 😐

Each interview I take I tweak my numbers. Goes up and down but mainly up.
PhlipOut
Politicker
0
Account Executive
yep, a lot of times external recruiters just to box-checking qualification to put you forward or not. Without understanding anything.

kind of like a bad SDR
Kosta_Konfucius
Politicker
3
Sales Rep
Your open ended questions are great and interviews should include those or at least a variation of those. However, I do see the point of asking about past performance, doesn't need to be quota %, but can be rank.

I understand if your current company has impossible quota, but you can say I am at 50% but I am number 2 in revenue on a team of 10.

If you miss quota, it can be a great way to discuss what you will need in order to hit quota consistently.

Also, if a candidate ever says 200%+ I consider that a red flag almost, they should be making great money why are they looking to leave?
ChumpChange
Politicker
3
Channel Manager
I look for it more on resumes to see a track record of success. I'll ask a question or two on how they hit those numbers. I am mainly looking to hear a relevant answer outside of "working harder." I'm mainly interested in hearing methodology and deductive reasoning.
salesdetroit
Politicker
1
Director
Exactly! Definitely think it’s more about understanding their sales/thought process than trying to unravel their quota structures and performance.
CuriousFox
WR Officer
3
🦊
Which is funny because many don't understand their own processes 🤣
jefe
Arsonist
3
🍁
This is very timely for me as I'm just about to start interviewing AE's.

I 100% agree with the quota part - it's absolutely something I'll ask but within context of the bigger picture, and will dig into how they ranked amongst their peers. So many quotas are impossible or just a random number that they never tell the whole story.

While deal size doesn't determine ability, I think it's definitely a piece of the puzzle - the product they'll be selling is ~$40K/year ACV, so if they've only sold $2K contracts that will bear some consideration. Need to probe into sales cycle and complexity.

I do like those questions on adaptability - thanks for sharing @salesdetroit
antiASKHOLE
Tycoon
2
Bravado's Resident Asshole
I have seen a lot of this lately and I agree with you. A lot of the interviews I have had, the hiring manager asked the questions you listed out at the end.
GDO
Politicker
1
BDM
I would ask questions around performance. However they should not weigh that much in the decision.

I d prefer them to answer how they would handle the new market. What they learned previously and what translates to the new job. 🫡
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
Hitting quota consistently is important because it demonstrates replicable results. Hitting quota just now and then shows that you just got lucky.

That said, factoring in Dollar Amounts to the quota attainment question is a waste of time because every widget is priced differently and does not have the same value. So I hate it when the recruiter or HM asks about $$ rather than %.
salesdetroit
Politicker
0
Director
Out of curiosity, how are the quotas determined at your org? There are many orgs that deliver quotas after the period has already started and/or manipulate sales quotas to improve their financials (I.e. pay less commissions)
UrAssIsSaaS
Arsonist
3
SaaS Eater
Different rant but if you're working somewhere that is constantly changing quotas that's the biggest of red flags. If they cant pay their salespeople based on the comp plan and expected goals, the business (or initial comp plan) is severely flawed, GTFO.
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
I started in my new company in Jan. They gave me a quota for the year which I have no chance at hitting. They know that. My sales cycles are 12-36months long. So for ‘22 quota doesn’t mean anything to me.
UrAssIsSaaS
Arsonist
2
SaaS Eater
No ramp?
adrienmc
Good Citizen
1
Founder @LaGrowthMachine
It probably depends on who’s asking, but to me it’s a way of judging their honesty and ability to take responsibility or humility depending on the number they provide!

Assessing honesty because I’ll always use it as a reference during my reference check later in the process, checking :
- does it match what their manager tell me about their quota attainment
- how are they performing compared to other reps in the company (by asking what’s the average quota attainment both to the manager and the interviewee)

Assessing humility because a top performer should know that he is not performing alone but thanks to the organization -great process helping him work on good leads, good SDRs, strong marketing team with quality inbound (yes it does exist!!)-

Assessing responsibility if he’s underperforming and able to assess why and take ownership of his own failure

SerialBiller
Executive
0
Account Executive
You can say whatever you want as long as you have valid reasoning/logic… if it adds up and helps you sell yourself, you be whatever you want to be with enough determination… good luck 🤞🏼
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