Riss

I don’t even know anymore 🤪

How do I get my SDRs to use common sense?

I am struggling with how to help support and accelerate the stage between having all the information and not sure how to use it....to being experimental, and. active listener, and an overall empathetic sales professional. If it's not black & white and published in a doc, it doesn't get done, or even worse...taken extremely literally regardless of the situation that presents itself.

The worst part...we have SMART sdrs. How do I enable them to be our next group of killer, independent, self-sufficient AE's? We are at about 4 months of their onboarding.

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9 comments

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paddy

WR Officer

Director of Business Development

Have you tried lining them up and burning them with cigarettes on their cheeks? That helped me when I was a young buck doing stupid shit.

Riss

Opinionated

I don’t even know anymore 🤪

Not yet but we are almost at that point 😂😂😂

Riss

Opinionated

I don’t even know anymore 🤪

Latest tape training...one of them didn't ever say their name the entire call smh

paddy

WR Officer

Director of Business Development

In all seriousness, I'd start listening to their calls and letting them go for it and offer feedback sessions for each of them. They'll hate you at first for it but as long as you don't come across as a condescending dick, most people are open to coaching. But also highlight what you liked about the calls too.

paddy

WR Officer

Director of Business Development

If you really want to whip them into shape, encourage them read How to Win Friends and Influence People. Might get them out of the sales mindset and invoke a sense of curiosity towards their prospects. Asking genuine questions to learn about someone else is important for SDR's

CaneWolf

Politicker

Call me what you want, just sign the damn contract

Are you sure that they feel appreciated? It sounds minor but it can go a long way. They might feel overwhelmed/underappreciated and just not enabled.

Riss

Opinionated

I don’t even know anymore 🤪

I almost feel like we started too far the opposite spectrum. It was all support and rainbows and team building and we are going to be the shining light team as they were onboarding, but now we are past the beginner onboarding stage and quota's are starting to not get hit, but worse...our baseline activity is inconsistent.

We have a supportive environment...but I think they feel the pressure of potentially missing quota and aren't approaching these problems with a sensical plan of attack. I want to relieve the pressure, but at the same time, thow do you balance holding them accountable for some pretty big misses (such as our min. activity metrics)?

CaneWolf

Politicker

Call me what you want, just sign the damn contract

The minimum activity metrics is a must. Sounds like a "come to Jesus" meeting is necessary on that front. "You're never going to promoted if you can't do the bare minimum to succeed as a SDR" is an absolutely fair comment.

I think you can also break down where they are, where you wanted them to be and where the point is that you feel comfortable promoting them.

CuriousFox

WR Officer

🦊

Good luck with that 😆

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Riss

How do I get my SDRs to use common sense?

9 comments

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