The War Room
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How do you deal with demo no-shows?

Something that happens to every single one of us... does anyone have a solid template that gets good Response/Open Rates?

๐Ÿ‘‘ Sales Strategy
๐ŸฅŽ Training
๐Ÿงข Sales Management
14
DaveGreen
Arsonist
+8
Head of Sales
Step 1: Send an email 3 mins after the starting time:

Subject: Troubles logging on?

Body:
Hi XXX,

Are ย you having troubles logging onto our meeting? This is the link in case you're looking for it in your inbox: *insert link*

See you soon!

XXX

Step 2: Call after 5 minutesย 


Step 3: Email again after 15 minutes (put your SDR in cc to notify them)


Subject: I missed you...

Body:
Hi XXX,

I missed you at our scheduled meeting at XXX. Hope everything is ok?ย 

We were super excited to talk about X and Y and prepared how we help you solve that. (points from discovery)

Let me know when we can reschedule - my calendar is quite full but feel free to pick a new date and time here: *insert meeting link*

Thanks!

XXX

Step 4: Back to SDR to chase and rescheduleย 
DanPrice
Arsonist
+10
Philanthropist
Call them. Also, I've said this in another thread but 9/10 times they didn't show up because you didn't give them a good reason to. You chased the "yes" and didn't add any value to their life.
GDO
Politicker
+7
BDM
Yes! Thi is valuable advice. One of my managers used to say, chase the no.
goose
Politicker
+12
Sales Executive
Do you think it's easier to accept the meeting and ghost it or try to explain why you aren't interested? ย Accepting the meeting and ghosting probably gets you off the cadences quicker...
34fifty
Valued Contributor
+5
Team Lead
Question my very existence
Rallier
Politicker
+10
Account Executive
I always guilt them a little and say something โ€œwe worked hard preparing for our meeting so itโ€™s a shame you couldnโ€™t make it, when would be a better time?โ€
goose
Politicker
+12
Sales Executive
I don't think buyers give a shit how long we've prepared for a meeting that they accepted from a random call from our SDR who was sitting on his couch playing xbox. ย 
Rallier
Politicker
+10
Account Executive
It worked a shit ton for me. But maybe because I wasnโ€™t an SDR sitting on my couch playing Xboxย 
Show 3 more replies
softwaresails
Politicker
+4
Sales Manager
Call call call. Typically something came up and they can always be rescheduled.ย 

I never try to shake them. They know what they did.ย 
Kinonez
Celebrated Contributor
+9
WR Enthusiast
Call them and email them, find out why they didn't show. if you never get them back on the phone, then they were just not intrested. however if they were they need to know you care about them
CoorsKing
WR Officer
+12
King of the Coors Knights
I just reach out and ask what time works better. If they no show twice I assume the need is not as great as I thought, they just accepted to get the SDR to stop bugging them, and/or they have given up on the project (depends on what stage the no shows happen).
Justatitle
Politicker
+11
Mid Market AE
Light a bag of poop and leave it on their doorstepย 
CuriousFox
WR Officer
+13
Senior Account Executive
I call and ask if they are joining the event. If they don't answer then I wait 5 minutes and then reschedule.ย 
GDO
Politicker
+7
BDM
Just contact them and check why they were not there. Shit can always happen so I try to reschedule.
Wolfman
Good Citizen
+1
Business Development
I always give my prospects 15 minutes until I will log out of the meeting.ย  At the 5 minute mark, I will send an email letting them know I'm logged in and if something came up to let me know to reschedule.ย  I also let them know I will be logged in for another 10 minutes in case they are running late.ย ย 

If they don't reply or show I will give them a call at the 15 minute mark and follow up again the next day with a call or email depending how far they are in the process.
Swiss456
Business Development Lead
I call & email them if they no show. They normally respond to one & show the next time.ย 
3
Ideal demo time
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What's the ideal demo time?
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ndswz , ย  SaaSsy , ย  BCD ย  and 40 people voted
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4
Did a couple discovery meetings, sold the value, gaged interest, submit proposal ----> GHOSTED!
Question
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4
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What defines demo Efficacy?
+31
Do.it.for.the.checks , ย  pretengineer , ย  SaaSsy ย  and 31 people voted
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