sketchysales

Sales Manager

How do you handle this situation?

What do you do when a prospect tells you that you need to get some phoning practice cos you're crap on the phone?

It did kinda sting, especially since i got a few wins yesterday.

What do i do?

Attached poll

leave a bad review on google email and tell them theyre a b**** get lessons.

*Voting in this poll no longer yields commission.

🏰 War Stories

🙏 Mental Wellness

50 comments

Sort by:

desperado

Big Shot

taking a break

Pick up the phone and dial the next number.

sketchysales

Politicker

Sales Manager

Im on it

Sniper

Valued Contributor

Enterprise Account Executive

What @desperado said

jefe

Arsonist

🍁

This is the right answer. On to the next

InQ5WeTrust

Arsonist

No marketing, mayo isn't an MQL

D - Don't be a bitch, just move on. For the nicer version I refer you to @CuriousFox and @UrAssIsSaaS

Don't let other people have more power over you than they should.

UrAssIsSaaS

Arsonist

SaaS Eater

Accurate

sketchysales

Politicker

Sales Manager

Thanks for this, as i got in the shower last night, it did hit me, why do i care so much about what one person says? Plenty others were interested.

InQ5WeTrust

Arsonist

No marketing, mayo isn't an MQL

Yep, cold calling gets a lot easier once you realise it's not about yourself it's about your pitch and offering.

Tweak the pitch and go again.

Always going to be people who aren't interested even if you're giving them gold for free.

CuriousFox

WR Officer

🦊

You know what's great? You get free practice by moving on to the next call. 😉

sketchysales

Politicker

Sales Manager

Haha i love this. I'll take it. I mean the lady had a point, i was a bit bad on that call, i got a little tongue tied. For all she knows though i could have a severe speech impediment. I guess some people have forgotten how to be nice. Or she was just having a bad day.

SheCloser

Valued Contributor

Staring down at you from the top of the stack rankings

She was probably just having a bad day. Who cares what one person thinks anyway. It’ll get easier just keep dialing.

UrAssIsSaaS

Arsonist

SaaS Eater

Are they right? Just kidding, welcome to the thunderdome, onto the next.

sketchysales

Politicker

Sales Manager

Well tbf, i was a bit crap on that call so she wasnt entirely wrong, i got all tongue tied over a word. Its a new job so im kind of still learning the terminology of the product etc. but hey

As you say, onto the next

UrAssIsSaaS

Arsonist

SaaS Eater

All good! You were shitty on that call, learn from it and kick ass on the next.

jefe

Arsonist

🍁

2 reps enter, 1 rep leaves.

mitts2

Politicker

Account Executive

None of the above. You just said you got wins the other day so you are not crap on the phone. Don't let some person having a shit day affect your confidence. Have a short memory and dial the next number. You got this.

sketchysales

Politicker

Sales Manager

I needed this, thanks mitts2. this is why i come here and not linked hey.

Diablo

Politicker

Sr. AE

What would you do if someone tells you that you were awesome?

Do the same thing. Just be non-stop.

sketchysales

Politicker

Sales Manager

Id be pumped. this is a good outlook, i appreciate it man. its all about being balanced.

Diablo

Politicker

Sr. AE

You got it baby!

Sunbunny31

Politicker

Sr Sales Executive 🐰

Biggest insult they could think of, right? So ... next?

sketchysales

Politicker

Sales Manager

😂true it could have been worse

Sunbunny31

Politicker

Sr Sales Executive 🐰

Indeed! And we'd want to hear about that, too, of course. ;)

hh456

Celebrated Contributor

sales

Are you crap? I don’t know you but are you hitting goal or are you struggling? If you’re OP then brush it off and call him back for fun. If you’re bad, work on your craft.

sketchysales

Politicker

Sales Manager

i think ill call back next week, tell the call answerer that someone was really rude to me and i want to speak to the manager and that will get me right through to the DM right? or is that a bad move?

hh456

Celebrated Contributor

sales

Yeah don’t do that. Find the dm through zoom, rocketreach, apollo and contact directly. But call the guy back to you who was rude for fun. Get some joy out of the job.

poweredbycaffeine

WR Lieutenant

☕️

First day on the job?

Realize that this is a standard response from a cold call because you are an asshole to someone every day by virtue of your profession.

Brush it off. Get more reps in.

sketchysales

Politicker

Sales Manager

Actually no although it feels like it. I'm an experienced account manager whos so damn rusty at cold calling because i haven't done it in so long. In my previous job, i had so many inbound leads coming through our website or from my social media i barely had to lift the phone. Additionally I have just moved from UK to Canada, im in a new company which is a fair bit smaller than before and im hustling a bit to open a new territory in the US because I want to get ahead. I think i just need to get those reps in and it will come back.

jefe

Arsonist

🍁

Welcome to Canada, eh?

Mobi85

Politicker

Regional Sales Manager

Brush it off and understand you will have 100s of 1000s of responses like that in your career but if you let those asses fuel you for the next call you will have 100s of 1000s of yes answers also.

sketchysales

Politicker

Sales Manager

i need to recognise this more.

DungeonsNDemos

Big Shot

Rolling 20's all day

Let that water flow under the bridge and focus on the wins. If someone tries to shit on you because they are having a bad day, keep smiling and dialing.
We can all improve in everything we do too, so if it keeps eating away at you just focus on the technicals.

WomenWantMeFishFearMe

Politicker

Sucks, but that's sales. The ego hit is never fun.

dwightyouignorantsale

Politicker

Account Executive

You’re going to get some virtual slaps in the face sometimes. The great thing about selling is that you can move onto the next company and/or contact and forget about this person.

Blackwargreymon

Politicker

MDR

You know what's great? You get free practice by moving on to the next call.

Clashingsoulsspell

Politicker

ISR

Thanks for this, as i got in the shower last night, it did hit me, why do i care so much about what one person says?

sketchysales

Politicker

Sales Manager

by the way just to add, the first 2 items on the poll were tongue in cheek. Though since 25% of people think i should send them an email.....

just kidding.

Beans

Big Shot

Enterprise Account Executive

Success is the best revenge fam.

Go over their head and sell in.

RandyMoss

Politicker

Account Executive

If someone is REALLY going to be that cranky with me, I actually try to start laughing at them before they hang up on me. They're just trying to be a jerk, so I throw it right back in their face just to show them that they can't get to me. If you're lucky, you can tell them to have a nice day and then YOU (quickly) hang up on THEM before they do it to you! It's very satisfying. We don't have time for that crap! You said it yourself - you had gotten some wins earlier that day so whatever you are doing is working! Don't let one ass clown get you down.

AnchorPoint

Politicker

Business Coach

Move on... you cannot please everyone so don't even try.

UnlikelyVegetables

Executive

Full-desk Recruiter

4. Remember that wins = you're doing well; stiff arm the negativity and remember you're always improving.
5. Keep dialing. :)

Brando

Politicker

Account Executive

Move on. That's not the last time that'll happen.

GCK1890

Opinionated

Solutions Engineer

Ask what could be better, move on, analyze future success based on your current method or on the "lesson" learned. Pick the better strategy.

SheCloser

Valued Contributor

Staring down at you from the top of the stack rankings

In the words of a subpar NFL QB- “When you take a deuce you don’t stare at it, you flush it.”

Brbman01

Opinionated

Account Executive

laugh it off "hey it can't be gold every time. Any tips for me to be better?" then ask if you can try again.

Cornholio

Opinionated

Account Executive

On to the next my friend

MR.StretchISR

Politicker

ISR

You know what's great? You get free practice by moving on to the next call.

petabread

Fire Starter

Move on. I also like saying “Well I’m sorry if I offended you”.

It’s a little passive aggressive but every single time they go…

“ oh no you didn’t offend me blah blah blah”

GarthVader

Contributor

Assistant to the Regional Manager

Get coaching. No one is going to prospect for you. If you want a job in sales, put your head down and do the work to get better. That means practice. Role playing. Sending call recordings to your boss and mentors for feedback. Anything else is settling for being mediocre.

I once had a prospect tell me they didn’t want to talk to me because they hated my voice. That’s literally the only reason 🤣 I can’t control that but I can control how hard I work at being damn good on the phone.

If that ever happens again, try this:

“Believe it or not, I appreciate the feedback. I love what I do and genuinely want to be great at it. What could I have done better, so I improve for my next call?” And then silence.

Watch that pattern interrupt mess with their head!

Bavarianbarbarian

Executive

Enterprise Account Executive

Hey, maybe the call was crap. Who cares, on to the next.