sketchysales profile picture
sketchysales profile picture

sketchysales

Sales Manager

Politicker
Arsonist
Executive
+10

How do you handle this situation?

What do you do when a prospect tells you that you need to get some phoning practice cos you're crap on the phone?


It did kinda sting, especially since i got a few wins yesterday.

What do i do?

Attached poll
*Voting in this poll no longer yields commission.
🏰 War Stories
🙏 Mental Wellness
29

47 comments

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desperado
Politicker
29
Head of Sales
Pick up the phone and dial the next number.
sketchysales
Politicker
1
Sales Manager
Im on it
Sniper
Valued Contributor
1
Enterprise Account Executive
What @desperado said
jefe
Arsonist
1
🍁
This is the right answer. On to the next
InQ5WeTrust
Arsonist
16
No marketing, mayo isn't an MQL
D - Don't be a bitch, just move on. For the nicer version I refer you to @CuriousFox and @UrAssIsSaaS 

Don't let other people have more power over you than they should. 
UrAssIsSaaS
Arsonist
4
SaaS Eater
Accurate
sketchysales
Politicker
4
Sales Manager
Thanks for this, as i got in the shower last night, it did hit me, why do i care so much about what one person says?  Plenty others were interested.
InQ5WeTrust
Arsonist
3
No marketing, mayo isn't an MQL
Yep, cold calling gets a lot easier once you realise it's not about yourself it's about your pitch and offering. 

Tweak the pitch and go again. 

Always going to be people who aren't interested even if you're giving them gold for free. 
CuriousFox
WR Officer
12
🦊
You know what's great? You get free practice by moving on to the next call.  😉
sketchysales
Politicker
1
Sales Manager
Haha i love this.  I'll take it.  I mean the lady had a point, i was a bit bad on that call, i got a little tongue tied.  For all she knows though i could have a severe speech impediment. I guess some people have forgotten how to be nice.  Or she was just having a bad day.
SheCloser
Valued Contributor
0
Staring down at you from the top of the stack rankings
She was probably just having a bad day.  Who cares what one person thinks anyway.  It’ll get easier just keep dialing.
UrAssIsSaaS
Arsonist
9
SaaS Eater
Are they right? Just kidding, welcome to the thunderdome, onto the next. 
sketchysales
Politicker
0
Sales Manager
Well tbf, i was a bit crap on that call so she wasnt entirely wrong, i got all tongue tied over a word.  Its a new job so im kind of still learning the terminology of the product etc.  but hey 

As you say, onto the next
UrAssIsSaaS
Arsonist
1
SaaS Eater
All good! You were shitty on that call, learn from it and kick ass on the next. 
jefe
Arsonist
0
🍁
2 reps enter, 1 rep leaves.
mitts2
Politicker
5
Account Executive
None of the above. You just said you got wins the other day so you are not crap on the phone. Don't let some person having a shit day affect your confidence. Have a short memory and dial the next number. You got this.
sketchysales
Politicker
1
Sales Manager
I needed this, thanks mitts2.  this is why i come here and not linked hey.
Diablo
Politicker
5
Sr. AE
What would you do if someone tells you that you were awesome?


Do the same thing. Just be non-stop.
sketchysales
Politicker
1
Sales Manager
Id be pumped.  this is a good outlook, i appreciate it man. its all about being balanced.
Diablo
Politicker
1
Sr. AE
You got it baby!
Sunbunny31
Politicker
2
Sr Sales Executive 🐰
Biggest insult they could think of, right?  So ... next?
sketchysales
Politicker
1
Sales Manager
😂true it could have been worse
Sunbunny31
Politicker
0
Sr Sales Executive 🐰
Indeed!   And we'd want to hear about that, too, of course.  ;)
hh456
Celebrated Contributor
2
sales
Are you crap? I don’t know you but are you hitting goal or are you struggling? If you’re OP then brush it off and call him back for fun. If you’re bad, work on your craft.
sketchysales
Politicker
0
Sales Manager
i think ill call back next week, tell the call answerer that someone was really rude to me and i want to speak to the manager and that will get me right through to the DM right?  or is that a bad move?
hh456
Celebrated Contributor
2
sales
Yeah don’t do that. Find the dm through zoom, rocketreach, apollo and contact directly. But call the guy back to you who was rude for fun. Get some joy out of the job.
poweredbycaffeine
WR Lieutenant
2
☕️
First day on the job?

Realize that this is a standard response from a cold call because you are an asshole to someone every day by virtue of your profession.

Brush it off. Get more reps in. 
sketchysales
Politicker
0
Sales Manager
Actually no although it feels like it.  I'm an experienced account manager whos so damn rusty at cold calling because i haven't done it in so long.  In my previous job, i had so many inbound leads coming through our website or from my social media i barely had to lift the phone.  Additionally I have just moved from UK to Canada, im in a new company which is a fair bit smaller than before and im hustling a bit to open a new territory in the US because I want to get ahead.  I think i just need to get those reps in and it will come back. 
jefe
Arsonist
0
🍁
Welcome to Canada, eh?
Mobi85
Politicker
1
Regional Sales Manager
Brush it off and understand you will have 100s of 1000s of responses like that in your career but if you let those asses fuel you for the next call you will have 100s of 1000s of yes answers also.
sketchysales
Politicker
0
Sales Manager
i need to recognise this more.
DungeonsNDemos
Big Shot
1
Rolling 20's all day
Let that water flow under the bridge and focus on the wins.  If someone tries to shit on you because they are having a bad day, keep smiling and dialing.
We can all improve in everything we do too, so if it keeps eating away at you just focus on the technicals.
WomenWantMeFishFearMe
Politicker
1
AM
Sucks, but that's sales. The ego hit is never fun.
dwightyouignorantsale
Politicker
1
Account Executive
You’re going to get some virtual slaps in the face sometimes. The great thing about selling is that you can move onto the next company and/or contact and forget about this person.
Blackwargreymon
Politicker
1
MDR
You know what's great? You get free practice by moving on to the next call.
Clashingsoulsspell
Politicker
1
ISR
Thanks for this, as i got in the shower last night, it did hit me, why do i care so much about what one person says?
sketchysales
Politicker
0
Sales Manager
by the way just to add, the first 2 items on the poll were tongue in cheek.  Though since 25% of people think i should send them an email.....





just kidding.
Beans
Big Shot
0
Enterprise Account Executive
Success is the best revenge fam. 

Go over their head and sell in. 
RandyMoss
Politicker
0
Account Executive
If someone is REALLY going to be that cranky with me, I actually try to start laughing at them before they hang up on me. They're just trying to be a jerk, so I throw it right back in their face just to show them that they can't get to me. If you're lucky, you can tell them to have a nice day and then YOU (quickly) hang up on THEM before they do it to you! It's very satisfying. We don't have time for that crap! You said it yourself - you had gotten some wins earlier that day so whatever you are doing is working! Don't let one ass clown get you down.
AnchorPoint
Politicker
0
Business Coach
Move on... you cannot please everyone so don't even try.

UnlikelyVegetables
Executive
0
Full-desk Recruiter
4. Remember that wins = you're doing well; stiff arm the negativity and remember you're always improving.
5. Keep dialing. :) 
Brando
Politicker
0
Account Executive
Move on. That's not the last time that'll happen. 
GCK1890
Opinionated
0
Solutions Engineer
Ask what could be better, move on, analyze future success based on your current method or on the "lesson" learned. Pick the better strategy. 
SheCloser
Valued Contributor
0
Staring down at you from the top of the stack rankings
In the words of a subpar NFL QB- “When you take a deuce you don’t stare at it, you flush it.” 
Brbman01
Opinionated
0
Account Executive
laugh it off "hey it can't be gold every time. Any tips for me to be better?" then ask if you can try again. 
Cornholio
Opinionated
0
Account Executive
On to the next my friend
MR.StretchISR
Politicker
0
ISR
You know what's great? You get free practice by moving on to the next call.

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