StringerBell

Account Executive

How do you manage new inbound requests when on vacation?

If you take time off for let's say a week and get assigned a demo request - what do you do? I get quite a few demo requests but most are bad quality. I find it's always annoying to keep up with it when on vacation and also can be hard to explain to some people you're only free in a week.

do any of you have any strategies to handle this or general advice?

🧠 Advice

☁️ Software Tech

14 comments

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funcoupons

WR Officer

👑

At my company you don't get assigned work when you're on vacation...people need time to decompress and not think about work. If a lead that you own comes in, your manager will take care of it until you're away. This is an ideal process imo

DaveGreen

Arsonist

Head of Sales

Generally, it’s passed on to the rest of the team, when you’re not there - you’re not getting any inbounds assigned to your name. Things tend to become more complicated when it’s coming from an account that you’re working on (then it’s always yours). Oftentimes A team lead / manager will then pick this up and schedule something for you.

StringerBell

Politicker

Account Executive

I guess the problem is no one wants to give up a lead from their territory. I am fortunate to work for a company with lots of inbound leads so it’s not impossible that a killer company with a great use case will come in and I’d hate to miss that opportunity. Do you know if people ever pass on the initial communication to a colleague then take back over when they’re back?

DaveGreen

Arsonist

Head of Sales

I’ve seen deals being given back at a later stage, yes. Or we split commission on those type of deals. Must say that those times were at a pretty early stage with a small team where everyone was pretty close.

Rallier

Politicker

SDR Manager and Consultant

Definitely don't be working on vacation! pass those along!

Kinonez

Celebrated Contributor

War Room Enthusiast

If there is anyone else in the office who has the expertise to handle the demo I’d point them in their direction, this could also be the perfect time to delegate some responsibilities to a colleague who is doing a great job and trying to move in the company, you can train him/her right before the trip and jump to the first demo and see how he/she does.

If no one else is qualified and they is no rising star, I’d ask the reps to either not schedule appointments during that week unless they are Uber qualified and have immediate need.

whathaveyousoldtomorrow

Opinionated

sales

I give my inside rep/BDR access to my inbox and put a backup on the OOO. Take the time off. Sales is a grind. Also, be the first to offer this teammate of the year service to your peers so you can ask for it later.

GDO

Politicker

BDM

I rarely have any inbound leads. When I do, I schedule them when i come back.

AnchorPoint

Politicker

Business Coach

Set expectations with your office and clients. Be clear in your email responder and voice message. If the client still needs you, then you respond ASAP.

Justatitle

Big Shot

Account Executive

Pass it on to someone else on the team especially if they're garbage and if the sales cycle is short the prospect probably would have been pretty deep in convo with competitors by the time you get to speak with them for the first time.

TheDeplorable

Politicker

I have to put OOO mode on Salesforce and the leads pass to someone else

Riffraff

Good Citizen

Sales Director

I’m bring my English culture into vacation time. Emails off, voicemail set up letting them know I’m on vacation, and if it’s an important customer, I text them letting them know I’m vacation and they typically are fine with it. Auto email is set up so that they can get a hold of the office worst case but look after yourself and enjoy the time off while you have it. America doesn’t give enough time off so enjoy it!

POWERDIALER

Opinionated

VP of Business Development

Round robin to reps that are working

CuriousFox

WR Officer

🦊

Go enjoy your vacation. Business will be there when you return.

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StringerBell

How do you manage new inbound requests when on vacation?

14 comments

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