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How do you navigate linguistic barriers?

How do you navigate linguistic barriers with international clients?

8
SalesPharaoh
Politicker
+8
AM BDR
Ah man, i speak 3 languages arabic, english and French. My problem is usually with french and arabic when dealing with accents they are very different from french in france or Egyptian arabic where it has the same status as american accent in the arab world so everyone understands us, but we not necessarily understand you.

So what I do sometimes. I pretend to be facing connection issues. That way i ask them to type what they just said or even type what i thought i heard. That way i have an improvised subtitles in the works. 

Tread carefully with thus you only want to use it for the important point like rates, concerns or insights. 
CadenceCombat
Tycoon
+13
Account Executive
Neat trick
exec
Catalyst
+5
Account Executive
def a big fan of blaming the connection!! 
SalesPharaoh
Politicker
+8
AM BDR
Just don't abuse it...you don't want to have that reputation. Also I inform a colleague to join sometimes and insist that he is important but does not speak the language that way if he wants to type subtitles ajd give me the opportunity to repeat myself as much as possible to make sure the idea is delivered.
sebs
Politicker
+8
BDR
Speak clearly and slowly
Keep it simple
Be patient
Listen carefully 
Make them feel ok if their English (or whatever language) isn't perfect
Respect cultural differences
Ask questions that show you're interested in learning about them
Regularly summarize to make sure you're on the same page

Avoid Idioms unless you explain them first. Can be a nice way to build rapport if you teach something that's funny/interesting about your language but otherwise they're just confusing

Anything else?
CadenceCombat
Tycoon
+13
Account Executive
Great advice
funcoupons
WR Officer
+11
up in Fiji, under paddy
I wish I had an answer to this, I find it almost impossible to work with people who are ESL. Our product is fairly complex and having some necessary high level discussions with native English speakers can be challenging, I'm not sure how to navigate this. My solution would be to have salespeople on the team who can speak some of these languages fluently...
CadenceCombat
Tycoon
+13
Account Executive
I've leveraged non-sales people that speak my prospect's native language but I keep them on a short leash in terms of how I want to cue them to contribute.

Would love to hear some additional insights on this topic.
funcoupons
WR Officer
+11
up in Fiji, under paddy
That's a good idea. I'm in Canada, so we do encounter French speakers from time to time. We have two salespeople who speak French fluently so I usually just toss those leads straight to them. 
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