saaskicker

Enterprise AE

How does your company handle closed deals who don't pay?

Current company will pay us out on commission and if they prospect fails to pay for the entire term we then are clawed back + deducted from our quota attainment. How does your company approach these situations?

💰 Compensation

19 comments

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CoorsKing

WR Officer

Retired King of the Coors Knights

No impact on the rep at our company, customer goes to collections. I have never actually heard of someone not paying though

saaskicker

Celebrated Contributor

Enterprise AE

We send them to collections and also get penalized.

Rallier

Politicker

SDR Manager and Consultant

That’s insane. Rep shouldn’t be punished for that

Justatitle

Big Shot

Account Executive

We get paid when our client pays. It’s actually a good policy IMO. However, we do not get penalized on quota attainment if they don’t pay.

saaskicker

Celebrated Contributor

Enterprise AE

I like this policy, at least you keep the attainment.

Justatitle

Big Shot

Account Executive

If I’m being honest it’s a fair policy. I’d prefer to just be paid on it booking as it’s not my job to collect and obviously the people we sel to are not the AP department. But again it is fair

braintank

Politicker

Enterprise Account Executive

This was one of the reasons I left a previous company. They changed the comp plan to reflect: "you don't get paid until we get paid". Problem was they only had 1 part time accountant who was too busy to be bothered with AR duties. Situation became untenable.

CuriousFox

WR Officer

🦊

No clawback on me that's not my problem. 👀

Blackwargreymon

Politicker

MDR

This was one of the reasons I left a previous company.

SlinginSoftware

Politicker

Account Executive

I think we claw back eventually, but it has to be outstanding for an long time. It’s never happened to me or anyone that in know of.

ChunkyButters

Tycoon

Claw back after a specific time frame.

Should incentivize a rep to sell proper fitting deals to qualified companies. Budget for the project is part of qualification.

SaaSguy

Tycoon

Account Executive

Same at my company. Almost had a scare recently, but luckily no claw backs yet.

CharmingSalesGal

Politicker

Account Executive

My previous job had a claw back that sucked. Thankfully, it didn’t happen too often. My current job has the rule of “you don’t get paid until we do” but also the CEO does not mess around with contracts and so far has gotten paid on every deal in one way or another.

bassinshaps

Politicker

Territory Sales Manager

Seriously? That’s awful. That’s collections problem to deal with.

GDO

Politicker

BDM

My previous company only paid the rep when the invoice was payed.

KendallRoy

Politicker

After a certain amount of time and warnings, their account is cancelled. If this happens within 6 months of the sale, 100% clawback and quota attainment deduction

NotInterested

Catalyst

Business Development Manager

Take they ass to COURT!

NotInterested

Catalyst

Business Development Manager

But they don't deduct us. We also get paid on comish once they pay their bill. So sometimes it's a bitch to get our money!

ppg

Catalyst

All around good guy

No commish for us… don’t pay don’t get, as I do in the windows and doors, there is a 50% before production and the rest before delivery.

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saaskicker

How does your company handle closed deals who don't pay?

19 comments

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