Is this a rant? .. may be a little ...but surely want to stir some thinking towards default CYA - "Cover Your Ass" behaviour norms.
I am observing this in the organization (large corp, B2B software) and wondering anyone relates to this:
1.) Encourage reply-all almost all the time because that is to CYA against communication miss-outs.
2.) Every meeting invite must be group meeting where account team and all their bosses are to be included.
3.) Managers get paid to ask only two questions a.) When is the next meeting with customer ? and b.) What is the next step? - So to CYA that : You have a meeting always in Calendar and Generic Next Steps.
4.) In the name of matrix org everyone wants their name on the deal, so as a good corp citizen and to not piss of top exec - you CYA by arranging useless meet and greet with customer.
5.) Encouraged to document every meeting minutes in such formal manner to CYA that 30 min conversation can result in 2 hours of work all the time.
For some in the team this has become so normal that they see this as "work" of their lifetime.
What among this is "work" in your view?
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