The War Room
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How often are you communicating with your clients?

How often does your agency communicate with you?


If you run and agency, how often do you talk with your clients?


One of the big conversations we’ve been having internally lately revolves around client communication.


We’ve been working on dialing in SOPs around client communication to help improve efficiency.


What do you think the perfect amount of communication is?

How often are you communicating with your clients?
Attached poll
*Voting in this poll no longer yields commission.
🧒 Sales Management
8
funcoupons
WR Officer
+12
that's queen coups to u
Once that contract is signed I'm nothing but a ghost, an apparition...leaving nothing behind but the slight scent of Dolce and Gabbana in the air.
CharmingSalesGal
Politicker
+8
Account Executive
I think this is definitely different per industry and project but I'd say on average, weekly.

It also depends on if they're responding or not. Some clients I talk to 10+ times a week and some I talk to once a month.
mitts2
Politicker
+8
Account Executive
If the deal is healthy, it's multiple times a week for sure. Sometimes multiple time a day if we are nearing signatures.Β Β 
Nr
Nreed253
CEO
What about post signature?
mitts2
Politicker
+8
Account Executive
I send a thank you note and don’t talk to them til the renewal lol
queenops
Opinionated
+5
Maker of Sales
Here for that weekly communication. If I don't have something in my weekly routine, I forget about it. I assume it goes the same for my clients.Β 
AlphaCharlie
Arsonist
+8
Account executive
I do it biweekly most of the time, but it depends on the client.
FamilyTruckster
Politicker
+9
Exec Director, Major Accounts
Long-standing accounts are scheduled monthly calls that we can move up/push back. Accounts in the crosshairs are as many times as it takes to inkkkkkkk
Beans
Politicker
+9
Account Executive
Weekly until we close, then a quarterly check-in, then 4-6 weeks before renewal.Β 
18
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Question
23
17
How often do you have to *impress* clients?
Question
41
How often do you *impress* a client? (Working lunches, golf tournaments, clay shooting
+51
aiko , Β  Mobi85 , Β  Hotlead Β  and 51 people voted
3
How does everyone communicate product roadmaps to prospects?
Discussion
4