TennisandSales

Head Of Sales

How would you handle this 1 on 1?

so in my last post I shared about how my CCO hijaked the biggest opp i will ever have. check it out if you want the details.

I have a 1 on 1 with him today to talk about all my deals. I plan on making this situation the main focus and the first thing we talk about.

Im trying to decide how upset/blunt i need to be.

What I plan on doing is asking for an explanation on why i was never invited or told about the discovery call, and why he never responded to my messages, and letting him know that im pretty upset by it.

but how much do I lay into it? I need him to understand im pissed, but I dont want to seem over dramatic or cause a real scene.

what would you do?

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19 comments

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detectivegibbles

Politicker

Sales Director

Assuming you found and qualified the opp...

"I'd like to start with this opp and get clarity on why this played out the way it did.

My goal each day is to grow and be the most valuable resource to (company) as possible. This opportunity felt like a great moment to learn.

Can you elaborate on the process so I have a clear understanding of expectations moving forward?"

TennisandSales

Politicker

Head Of Sales

this is good verbage to use for sure!

tightlines

Politicker

Account Executive

Professional route, but I will say, if you are very even keeled (like me) and don't show much emotion, it might be worthwhile letting him see you get a little worked up. I used that once and it was quite effective

CuriousFox

WR Officer

🦊

I hate that too. I don't show emotion. Doesn't mean I don't care. 🤷‍♀️

TennisandSales

Politicker

Head Of Sales

good point. I think letting some frustration show is good....just need to not overdue it

Pachacuti

Politicker

They call me Daddy, Sales Daddy

He’s going to have an entirely plausible and somewhat logical reason for his actions. At the end of the day, it doesn’t matter - what I think you know this.

You’re justifiably angry. I would start the conversation with something like “I need to get this out in the open because it affects me professionally…” and lay it out in a professional manner. You might even include a “ if things were reversed, how would you react?”

Unless it’s a pattern I would not invest much into letting this fester - especially if he shares all the details in the meeting and you’re calling the shots moving forward.

antiASKHOLE

Tycoon

Bravado's Resident Asshole

Go the professional route like @Pachacutisaid.

TennisandSales

Politicker

Head Of Sales

yes this is a good start. I think im most concerned about just backing down and letting him walk over me, when i feel like i need to stand up and defend how I feel

GreenSide

Politicker

Sales manager

To be blunt, how you feel doesn’t matter to someone like this. And you said you don’t want to appear dramatic, not sure if you said that because you think your CCO will take your anger that way. Understand why your CCO acted the way he did and what he thinks you could have done differently. His answer will tell you a lot.

I might suggest going in and saying you’re “confused” rather than pissed if you think he’s likely to label your reaction as dramatic too.

TennisandSales

Politicker

Head Of Sales

yes great clarification. I ended up using the word frustrated instead of pissed haha. "confused" would have also been a solid word to use.

jefe

Arsonist

🍁

I'm a little late to the party, but @tightlines, @Pachacuti, @detectivegibbles& @Sunbunny31gave you some great advice.

I hope it goes/went well, and keep us all updated!

Sunbunny31

Politicker

Sr Sales Executive 🐰

Just start with asking why things played out the way they did. You can let him know it upset you, but I'd first ask the question and then listen for his answer. That answer is going to provide you with information you don't yet have, which should guide you to the appropriate response.

Letting him know that having no response from him re this engagement was very unsettling and upsetting to you is appropriate IMO.

TennisandSales

Politicker

Head Of Sales

yep this is exactly what I ended up doing. by the end of it he understood where I was coming from and apologized for the lack of communication and I found out why he left me out. (which I didnt agree with but at least i understood where he was coming from)

Sunbunny31

Politicker

Sr Sales Executive 🐰

So are you satisfied with how it ended, and the communication you had?

Is the deal really a slam dunk? ;)

salesking

Politicker

Manager of Business Development

Probably not worth it... he is a fruitloop and he is your boss so best thing for you is prob just go with it.

senator

Catalyst

Director of Sales and Marketing

“It seems like I made a mistake with this opp. What would I have to have done differently to have been included in the discovery call and the rest of the deal?”

TennisandSales

Politicker

Head Of Sales

i like the idea of putting it on my self a bit. its non threatening and help encourage a conversation. good call Senator

senator

Catalyst

Director of Sales and Marketing

Thank you. FWIW I don’t think this is your fault at all. But your boss doesn’t sound like the type to accept blame or criticism. Sometimes falling on your sword can disarm the other person.

Plus you’ll get a straight answer about what you have to do to get what you deserve. This one is probably a lost cause, but maybe you won’t get stiffed again on the next one.

TennisandSales

Politicker

Head Of Sales

haha you would be correct.

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TennisandSales

How would you handle this 1 on 1?

19 comments

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