The War Room
Question
Post

I'm just a salesops nobody loves me

Let's be honest, at present, I feel like my job is mostly to annoy reps rather than make their lives easier. My question to the crowd is as follows: as the salesops project manager, how do I get my team to adopt the new tools that I bring into the company? (Vidyard, Reachdesk, Chilipiper etc)


I'm very aware of the fact that too many tools can be overwhelming, but how do I get them onboard? Does bribery work?

πŸ‘‘ Sales Strategy
πŸ›© Onboarding
πŸ›  Tools
9
Ace
Arsonist
+9
CEO
One easier way to do it would be through Single Sign On. So that they don't have to create profiles and logins for every tool. Just 1 signup works for everything.

Also, the best practice would be to take their opinions before you adapt any tool. Present products, take a poll and let them choose. They'll engage more knowing that they were responsible for the buy in.
CuriousFox
WR Officer
+11
Senior Account Executive
I like @AceΒ point saying SSO could help.Β 

Also yes we can be bribed. But make it something good. I've been known to get competitive over Visa/MC giftcards I can use anywhere. Or maybe gamify it for at home massage or something like that?Β 
Ace
Arsonist
+9
CEO
Gamification is a thing very less used
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Smithy
Politicker
+4
Director of Sales
I agree with @AceΒ and I would tell them what's in it for them if they use the tools.Β 

Like you're more likely to book meetings etc with videos that are less than one minute long with an XYZ CTA. Gives direction to how to use the tool.

Making it competitive in terms of leaderboards, rep best practice libraries and open discussions in team meetings about positives and negatives about each tool will all help with adoption
JuicyKlay
Politicker
+9
AM
Make the training fun and only bring in tools that will help them sell more.Β 
JoshtheOps
Fire Starter
Sales Intelligence Manager
The challenge is that the tool that has been adopted by some teams but not others
Hannibal
Opinionated
+3
Senior Account Executive
Look on the bright side - you could be in Marketing!

All jokes aside - it’s super important to be proactive and getting them involved in the evaluation process and to the β€œwhy”. The sooner you get buy in the better the engagement and adoption will be. No one wants to waste anyone’s time - so work together early on. Make sure you deal with the front liners, the BDRs and the AEs - don’t let management be a hurdle by saying β€œwe don’t too many distractions”.
SADNESSLieutenant
Arsonist
+8
SDR
Just lower the quotas 😁
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
Building credibility in other areas helps as well. Is your Sales Ops org helpful to getting proposals/contracts out the door or is it a blocker? Is it there to support sales reps at Q end in the last few hours? If those things are in place, reps will give your ideas when a chance when somebody says "hey, we got this to do x so you don't have to worry about y." If Sales Ops is exclusively a burden, they absolutely will not care.Β 
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Hello from the defacto Sales/Rev Ops pro at my company! Remember these words in all that you do: Reps do not want to do anything that will not make them money.

Frame all tools, processes, and required clicks as ways to make more money in the long run and you'll get more reps to buy in. Sure, it's not a 100% perfect strategy, but it sure as hell makes it easier.
JoshtheOps
Fire Starter
Sales Intelligence Manager
The challenge is that the tool that has been adopted by some teams but not others
poweredbycaffeine
WR Officer
+9
Bean Juice Drinker | Sales Savant
Ah...perfect! Now you have an A:B test to start proving (of disproving) value/ROI. If group A (adopters) is performing better than group B (laggards) then you can show it in the numbers and rub some noses in it!
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Beefany28
Politicker
+6
Business Development Representative
I agree with Ace...Β 
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