Well, I mean... If the KPIs aren't being tracked, they aren't really KPIs. There's a difference between tracking KPIs and micromanaging sales people over making 49 cold calls today instead of 50.
MR.StretchISR
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By definition, KPIs are tracked in some way, shape or form. How those KPIs are being leveraged is a different matter entirely but I would agree that no one wants to be confronted with activity metrics daily, nor is it an effective management strategy.
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