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Is the engineering team always slow to incorporate customer feedback?

How do you overcome resistance from the engineering when you tell them the customer has feedback and/or something isnโ€™t working?

๐Ÿฆพ Hardware Tech
๐Ÿน War Room
๐Ÿ˜ค Conflict Resolution
7
BigMeech
WR Officer
+11
Coors Light Advocate
This is like asking if water is wet. Literally the only time I have ever seen engineering make quick fixes is when the War Room team finds issues. Hats off to them, they crush it.

At my existing company, it takes like 3 fucking years and multiple accounts churning before shit gets done.

Engineering is always blissfully unaware of what is happening in the field.ย 
poweredbycaffeine
Politicker
+7
Bean Juice Drinker | Sales Savant
Prioritization is the name of the game when it comes to Product and Engineering teams. Different companies prioritize work differently, but most commonly the work that impacts the largest number of users at once is going to the top of the list. They are also constantly managing the technical debt that builds up if they take time to build something not on the priority list or if a project becomes out of scope.

Customer feedback about "nice to haves" will never get bumped to the top of the list. If it's something that will vastly improve the user experience or provides a clear path to greater revenue, then those items will always go to the top.
Ca
Catdad
Good Citizen
Director of Business Development and Regulatory Affairs
Took me a year of fighting to get included in the product roadmap discussions. Super frustrating to see the aspects of requests that the engineering teams (hardware and software) get hung up on.ย 
kiraugais
WR Officer
+9
I work on the WR product
@GeneralCorpย I feel like you can answer this one ๐Ÿคก
GeneralCorp
Notable Contributor
+14
General of The War Room
You know how I feel ;) xox
Opal
Arsonist
+9
Crocs Model
I'm super lucky to have a very responsive engineering team. They usually fix things within 90 days max, most of the time takes less than a month.ย 
softwaresails
Politicker
+4
Sales Manager
Yes. Yes. And another yes. Just part of the problem with software companies.ย 
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