Is this acceptable?

Hi -

I just started a new job about a month ago at an organization that is pretty well established. I know people who work at the organization and was excited to have the opportunity.

however, things have gone left.

in my interview I made it clear I need an established manager, I also made it clear that I’m new-logo.

In my offer letter it outlines my manager, so I was surprised when I started that I have a manager that I never met and it isn’t the manager listed on my offer letter.

when I went to training they had myself and two other reps join another segment for training, which sells to a completely different persona/department. Despite the fact that another segment sells to the same persona as us, they opted to not have us join them. Why!? Who knows…the products are different but definitely 99% more similar than the training we went through.

We spent 3 weeks learning about a product we will never sell. My manager was OOO our first week. In addition to this, my new found manager who has never been an account executive gave another rep one of my deals. We have assigned territories…he literally changed the account out of my name and gave it another rep.

To give you some background we are aligned to Account Managers (also an issue I have, this is clearly not new logo this is solely farming). The AM is new and reached out to our team to see who could help. She and I had a meeting scheduled for the following day, which is how I discovered this. She apologized and stated he only did a demo, and has no relationship with the contacts. When she went OOO my colleague didn’t know how to get in touch with the decision maker. Anyway, I caught this early in the process and discussed it with my manager who told me….just deal.

I’m frustrated for multiple reasons.

1. He’s never been an AE only an AM. So many mistakes have been made that I’ve never experienced with Managers before
2. I have multiple reps in my territory. When I asked my manager PRIOR to me finding more deals other reps are working he said it wouldn’t happen. And voilà, there’s been more to come.
3. I’ve had little to no training. Nothing is setup. I’ve spent a lot of time trying to get contacts pulled, and everything organized. They laugh and say I’m “A type” but these are literally processes that every organization I’ve ever worked for have already had setup which are your accounts. Including at startups I’ve been at.
4. I was told we had SDRs it was going to be crazy busy. I average 3-4 appointments a week…I cross my fingers they’ll show, or even be qualified. This feels like a Biz Dev role. We have no marketing, our SDRs don’t understand how to connect with this persona. Honestly it’s a mess.
5. Upper management apologized for missing the mark…but no real resolve regarding the $40k deal fiasco. I would have been okay with the rep keeping commission and me getting revenue (we have a draw so it would have been a wash). It’s been extremely slow since I’ve started.
6. I was told to be more vocal. Which I have been. I have made requests and my manager shoots me down. Corporate told us we HAVE to use a certain tool and my manager would not provision it for me. He told me to use something else instead.
7. our top rep quit this week. They went from having basically no territory, to a very carved out territory. IMO, our market is not good for this product. Our competitors know this as well given the research I’ve done on solutions offered. They only offer it to a niche industry. Which makes a ton of sense.
8. I 1 trillion % do not want to work closely with Account Managers. Renewals, upsells,etc. Nothing against Account Managers but i have heavy lone wolf energy. I really don’t play well with others when it comes to money. Too much involvement with looping them in on deals, they have to create the opportunity in sales force etc. it feels like a ball and chain!
9. Upper management wants to be looped in and values my feedback, but this puts me in a bad position. I don’t want a target on my back from my manager.
10. my biggest concern is this has all been incredibly demoralizing. I just don’t care anymore, which is a huge problem! Nothing is going right, and I’m waisting so much time putting together my own training, building reports etc

I’ve always been a top-performer but I’m on a team that isn’t performing and there’s a certain energy/attitude that comes along with that. Because of my experience I think they want me to come in and help the team, but why would I develop a team when I’m not even getting the basic requirements met? To make matters worse they have moved 2 reps from outside our segment into new business. I feel like I’m being kept in this role because they want me to help this team/manager. I’m getting guilt tripped because of my pay, but it’s not my fault that they’ve hired reps with no AE experience.

Pleaae help! I love the organization, the RSU package I received is amazing, but I hate my segment, I’ve been given significant equity and don’t know what to do. I feel the Director may have taken me on as a passion project as well, which makes things tricky — what he doesn’t realize is that I’ve attended some of the best schools from elementary to college in the country. My family has done incredibly. I mean this with respect but I read a lot of EQ and leadership books so often times I’m more equipped than my managers. They take my passive tone as a lack of confidence opposed to me being very comfortable with who I am. I don’t need to flex to people how smart I am, or experienced I am. I’ve had to eat a lot of humble pie in my life and I’ve learned that’s just not the way to build meaningful connections. Additionally, I’m 33 and oftentimes people think I’m 24/25 which makes for a lot of managers talking down to me or being condescending.

Lastly, I’ve expressed that I do not want to be in existing accounts. But they won’t let me go into new business because there aren’t “enough leads” — I’ve expressed my strength is prospecting in New Biz but the current reps won’t prospect. This is way outside of what I was told the position was going to be.

Any suggestions?!