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Leads are being misrouted, and i'm doing work which other SDRs end up getting comped for, how to discuss this with my manager?

Hi everyone,


Our company provides some inbound leads to us, and two of the methods are through a contact us form on the website and through drift the conversation platform where customers can book a meeting with the bot which routes to us SDR's.


So the routing has been flawed since I started in December, but as of recent i've lost 3 opps because I get thrown in these meetings which are auto booked on my calendar, or I get an email request to specifically reach out to this customer from salesforce, then i realise it's not my patch. The qualification is already done on the call then i just hand it over to the AE but then the other SDR get's commission for it because it's their patch.


I'm going to start denying meetings soon if i'm gonna have to do the work of other SDR's only for them to get commission for it, i'd rather be focusing my time on prospecting leads/accounts which are mine and not doing others work.


I have a meeting today with my manager on this, how should I address that situation, because as of now i've done circa 1.5k USD in commissionable work for the other SDR's which got paid out to them.

πŸ’° Compensation
🧒 Sales Management
5
Coffeesforclosers
Notable Contributor
+11
Director Sales and Market Development
If auto input or scheduled a meeting because of poor automation setup, thee who does the work, gets the commish. It all balances out eventually, thats how we do it on our team
SgtSDR
WR Officer
+8
Business Development Representative
I wish it was like that, but with the current state of the SDR's people are becoming exceptionally territorial so it's becoming a lie, cheat, steal mentality on the team for opps :(Β 
Coffeesforclosers
Notable Contributor
+11
Director Sales and Market Development
Why doesnt the automation pick up the assigned territories and get to the right person? If the automation is broken you do the work, you get the money imo
CuriousFox
WR Officer
+13
Senior Account Executive
How did this turn out?
MMMGood
Celebrated Contributor
+10
Senior Account Executive
I feel like this should be an easy conversation. Is there something you're worried about? It seems pretty objective.Β 
softwaresails
Politicker
+4
Sales Manager
This should be a very easy conversation! Tell your manager what you see happening. Be honest and upfront about what you are experiencing and provide the examples.
Bittersweet0326
Politicker
+5
Digital Business Associate
The way you are talking, I'm assuming your manager doesn't know about this? First off they need to know, when automation is screwed up like that it needs to get fixed asap. If there isn't a timeline for fixing it then I'd talk about some more $$ until it gets fixed.
4
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